---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Reconcile unmatched discovered items for Configuration Compliance

# Reconcile unmatched discovered items for Configuration Compliance {#ariaid-title1}

* Release version: Australia
* 
* Updated August 11, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a schedule job to reconcile unmatched discovered items. When a test result is created, the configuration item (CI) added to it at the time of creation might be an outdated one.

## Before you begin

Role required: admin

## About this task

If the information in the CMDB changes, unmatched CI information is not reconciled. To reconcile, apply CI lookup rules on the test results that are in an unmatched state when the CMDB is updated with the latest CIs.  
A schedule job is run on demand to reapply the CI matching rule for the discovered items in an unmatched state. If the CI changes after reapplying the lookup rules, the discovered items are updated with the new CI. Impacted test results are also updated. For details, see [CI changes for discovered items for Configuration Compliance](https://servicenow-prod.fluidtopics.net/CfI40iJE8bxpbAIQGVD4Uw "The default value of the property sn_sec_cmn.update_on_ci_change is true. So, when the configuration item (CI) for a discovered item is updated, the test results are updated as well.").  
Note:  
Starting with Configuration Compliance v24, you can skip the reapplication of CI lookup rules on discovered items with the substate 'CI Decommissioned' by enabling the system property
sn_sec_cmn.skipItemsWithCIDecommissioned.

## Procedure

1. Navigate to AllSecurity Operations \> Reconcile Unmatched Discovered Items.
2. On the Background Jobs page, click Create reconciliation job.
3. On the form, fill in the fields.  
   Note:  
   You can only edit the Parameters field.
   {#reapply-reconcile-unmatched-discovered-items-cc__table_tqk_fb3_4mb__entry__2}

   | Field | Description |
   |-|-|
   | Number | Unique job number. |
   | Created by | User who created the job. |
   | Parameters | Parameters to reconcile the unmatched discovered items: * limit: Maximum number of discovered items to be reconciled. If you do not enter a value, 10,000 discovered items are reconciled. * firstDiscovereditem: First discovered item that must be reconciled. If you do not enter a value, the reconciliation process starts from the first discovered item. {#reapply-reconcile-unmatched-discovered-items-cc__ul_nhc_glr_h4b} |
   | State | Current state of the background job. |
   | State description | Description of the current state of the background job. |
   | Job type | Type of job. The value is Reconcile unmatched discovered items. |
   | Started at | Time when the job started. |
   | Ended at | Time when the job was completed. |
   | Job duration | Total time taken to complete the job. |
   | Substate | Substate for the selected state. |
   | Notes | Number of records processed. |
   [Table 1. Background Job]

   {#reapply-reconcile-unmatched-discovered-items-cc__table_tqk_fb3_4mb}
4. Click Submit.  
   Note:  
   * To stop running the job, click Cancel.
   * You cannot reconcile unmatched CIs or reapply CI lookup rules while importing hosts or test results.
   {#reapply-reconcile-unmatched-discovered-items-cc__ul_aww_lsk_lwb}

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