---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Manage Conference Call users and groups

# Manage Conference Call users and groups {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Admin can configure conference call settings to display a predefined list of users and groups to add to a call.

## Before you begin

Role required: sn_si.admin

## Procedure

1. Navigate to WorkspacesSecurity Incident Response WorkspacesAdministration.
2. Select Conference Call, and then Call Configuration.
3. From the Call Configurations page, select Conference Call Config.  
   The configuration page displays to configure predefined list of users and groups.
4. On the Details form, fill the fields.  
   {#config-conference-call__table_upf_nhd_zdc__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the conference call configuration. |
   | Autofill Users | Option to auto-fill the configured users for a conference call. Selecting this option adds the configured users and groups to a conference call. Note: You can add or remove users/groups when initiating a call as well. |
   | Show Affected Users | Option to display the affected users for adding to a call. |
   | Show Assignment Group Users | Option to display the assignment group users for adding to a call. |
   | Default Groups | Option to add default groups for adding to a call. |
   | Default Users | Option to add default users for adding to a call. |
   [ ]

   {#config-conference-call__table_upf_nhd_zdc}
5. Select Save to save the conference call configuration.

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