Install and configure the ServiceNow application for the Secureworks CTP ticket ingestion integration

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Before you run the integration on your ServiceNow AI Platform instance, complete these installation and configuration steps so the application properly integrates with the Security Incident Response and Security Operations products on your ServiceNow AI Platform instance.

    Before you begin

    Role required: sn_si.admin

    Procedure

    1. If you have not installed the Secureworks CTP ticket application from the ServiceNow Store for the integration, see Install a Security Operations integration and follow the steps to install it.
    2. After you have successfully installed the application, navigate to Integrations > Integrations Configurations and locate the Secureworks CTP Ticket Ingestion Integration tile.
    3. To configure the application, select New.
    4. Alternatively, if a Configure button is displayed on a tile, select it to edit an existing configuration.
    5. In the dialog that is displayed, fill in the fields.
      FieldDescription
      Name Name of the Secureworks CTP instance used for the integration.

      You can enter only alphanumeric values and hyphens (-) in this field.
      Description Enter a description for the user account.
      Username Enter the username for the Secureworks CTP API account. Note that the username is case sensitive.
      To find the username, follow these steps:
      • Login to the Secureworks CTP portal.
      • Navigate to Account > Account Management > API Credentials. The username is displayed on the API Credential page.
      API Password Enter the Secureworks CTP API Password.
      To find the API Password, follow these steps:
      • Login to the Secureworks CTP portal.
      • Navigate to Account > Account Management > API Credentials. The API Password is displayed on the API Credential page.
      For more information on how to obtain the username and API password, follow the steps in the Generating a Persistent API Key section of the Secureworks Ticketing API Guide.
    6. Select Submit.
      After it is successfully validated and submitted, each configuration is saved on the Security Integrations page as a tile.

    Result

    If your saved configuration tiles are not displayed on the Security Integrations page. On the top right corner of the page, from the Show Configurations list, select Yes.