---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Install and configure

# Install and configure the ServiceNow application for the
Secureworks CTP ticket ingestion integration {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Before you run the integration on your ServiceNow AI Platform instance, complete
these installation and configuration steps so the application properly integrates with the
Security Incident Response and Security Operations products on your ServiceNow AI Platform instance.

## Before you begin

Role required: sn_si.admin

## Procedure

1. If you have not installed the Secureworks CTP ticket application from the ServiceNow Store for the integration, see [Install a Security Operations integration](https://servicenow-prod.fluidtopics.net/dIzJWROPdytPu1FmtvPx3w "All ServiceNow integrations are available on the ServiceNow Store. Core applications, such as Security Incident Response, are visible in the ServiceNow Products tab on the store. Integration add-ons are visible in the Certified Apps tab.") and follow the steps to install it.
2. After you have successfully installed the application, navigate to IntegrationsIntegrations Configurations and locate the Secureworks CTP Ticket Ingestion Integration tile.
3. To configure the application, select New.
4. Alternatively, if a Configure button is displayed on a tile, select it to edit an existing configuration.
5. In the dialog that is displayed, fill in the fields.

   | Field | Description |
   | Name | Name of the Secureworks CTP instance used for the integration. You can enter only alphanumeric values and hyphens (-) in this field. |
   | Description | Enter a description for the user account. |
   | Username | Enter the username for the Secureworks CTP API account. Note that the username is case sensitive. To find the username, follow these steps: * Login to the Secureworks CTP portal. * Navigate to AccountAccount ManagementAPI Credentials. The username is displayed on the API Credential page. {#secureworks-ctp-install-configure__ul_dwz_n2q_wmb} |
   | API Password | Enter the Secureworks CTP API Password. To find the API Password, follow these steps: * Login to the Secureworks CTP portal. * Navigate to AccountAccount ManagementAPI Credentials. The API Password is displayed on the API Credential page. {#secureworks-ctp-install-configure__ul_o3l_2fq_wmb} For more information on how to obtain the username and API password, follow the steps in the Generating a Persistent API Key section of the Secureworks Ticketing API Guide. |
   |-|-|

   {#secureworks-ctp-install-configure__choicetable_rrp_bwk_kdb}
6. Select Submit.  
   After it is successfully validated and submitted, each configuration is saved on the Security Integrations page as a tile.
{#secureworks-ctp-install-configure__steps_rvh_qsv_3fb}

## Result

If your saved configuration tiles are not displayed on the Security Integrations page. On the top right corner of the page, from the Show Configurations list, select Yes.

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