--- sourceDocument: Australia Security Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Security Management ft:clusterId : - security bundleId : - security workflow : - Technology --- # View, assign, and edit remediation tasks with the Vulnerability Response Mobile app # View, assign, and edit remediation tasks with the Vulnerability Response Mobile app {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read View, assign, or edit the fields on remediation task (RT) records assigned to your group. Navigate through vulnerabilities, vulnerability items, and solutions records and related lists to view solutions, deployment metrics, and items to address. ## Before you begin Role required: Remediation owner (sn_vul.remediation_owner) ## About this task Assign RT (VUL) records to yourself or reassign them to another member of your group. Alternatively, view the details of active remediation task records, Vulnerable Items (VI), NVD vulnerabilities, and solutions prior to editing, assignment or remediation. Time to complete this task: 5-10 minutes. ## Procedure 1. If you are not logged in to your ServiceNow AI Platform instance on your mobile device, for more information see [Log in to the Vulnerability Response Mobile app](https://servicenow-prod.fluidtopics.net/NmKf4JEWcFG50x8D14ZBkQ "Open the Vulnerability Response Mobile app and add a ServiceNow AI Platform instance with Vulnerability Response to your mobile device."). 2. With the Vulnerability Response landing screen displayed, tap Assigned to My Groups. If you navigate away from the Vulnerability Response Mobile app after you have logged in, tap the Now Agent app at any time to return to the last screen you had displayed. The list of open records assigned to your group is displayed. 3. **Optional:** Refer to [Search for remediation tasks with the Vulnerability Response Mobile app](https://servicenow-prod.fluidtopics.net/7RaLBtkStT37RAcSG1780A "Search for remediation tasks that match specific search criteria that you select.") to search for records that match specific criteria. 4. Alternatively, with the filter icon (![Filter icon.]()) displayed, [Set filters to limit the number of records](https://servicenow-prod.fluidtopics.net/VbcfgkdXdAN1eZ0IracKrA "Set additional filters to limit the number of records that are displayed on a screen. Filtering records in the mobile app works like filtering with a condition builder on the ServiceNow AI Platform.") on the list. Filtering records on screens in the mobile app works like filtering with a condition builder on the ServiceNow AI Platform. 5. To reassign or edit a record directly from the list, with the list of open records displayed, swipe left on a record to open the menu. 6. Choose one from the menu that is displayed to continue. | Option | Description | | Assign to me | If the RT record is already assigned to you, this option is not displayed. Tap Assign to Me to assign the RT to yourself. Your name is displayed in the Assigned to field on the record. A message is displayed that confirms the assignment. | | Reassign | To reassign the RT to an assignment group: 1. Tap Assignment group. 2. From the list, tap a group or enter text in the search field. {#mobile-reassign-vg__ul_hsg_g2b_zhb} To assign or reassign the RT to a member of an assignment group: 1. Tap Assigned to. 2. Tap a name from the list that is displayed or enter text in the search field. {#mobile-reassign-vg__ol_xvc_m2b_zhb} Tap the send icon (![Send icon.]()) or Submit to save and submit your changes. | | Edit | 1. Tap Edit. 2. Expand the fields and select an option from the list that is displayed or enter text in the Search field. {#mobile-reassign-vg__ol_izr_z2b_zhb} Tap the send icon (![Send icon]()) or Submit to save and submit your changes. | |-|-| {#mobile-reassign-vg__choicetable_a1k_fvg_yhb} 7. Alternatively, to view the details of an open vulnerability record and to see more associated records and related lists, with the Assigned to My Groups screen displayed, tap a record on the list. 8. On the open remediation task record that is displayed, choose one option from the following table to the view work notes or the related lists. | Option | Description | | Details tab | With the Details tab selected, review the fields of the RT record. Tap the menu icon (![Top menu icon.]()) on the upper right of the screen to view the available options. The options that are displayed in this expanded menu vary. The remediation actions you can take on your vulnerable items vary and depend on the value that is displayed in the State field of the record. For more information about the State field and your remediation options, see [Vulnerability Response remediation task and vulnerable item states](https://servicenow-prod.fluidtopics.net/WxaJrhnoLTHqOnIz9WpoLA "With the Vulnerability Response application, you can use the state model to see the status of a remediation task, at any given time. Knowing how each state relates to and affects each other helps you to determine when and how to remediate your vulnerable items (VIs)."). | | Activity Stream tab | With the Activity Stream tab selected, choose one to continue. * View the audit trail of work notes, activities, and additional comments of the record. Tap the plus icon (![Plus icon.]()) to add a work note or attach a file. * Tap the menu icon (![Top menu icon.]()) on the upper right of the screen to view the available remediation options. {#mobile-reassign-vg__ul_udk_lz5_13b} | | Related Lists | With the Related Lists tab selected, view any of the related lists of the RT record that are populated. * Tap Vulnerable Items. Tap a Vulnerable item (VI) record and navigate to the preferred solution record. Refer to the figure that follows the table for a navigation map and more details. * Tap Change Requests. View a list of the change requests that are associated with this record. * When displayed, tap the menu icon (![Top menu icon.]()) on the upper right of a screen to view the available remediation options. {#mobile-reassign-vg__ul_d24_5q5_phb} | |-|-| {#mobile-reassign-vg__choicetable_mwd_ql2_4hb} The following image illustrates the navigation path from the remediation task record to the preferred solution record for the selected vulnerability. Navigate through the records and related lists to view solutions, deployment metrics, and items to address. Figure 1. Navigation path from remediation task through a Solution record 9. After reviewing, editing, or remediation, choose one to continue. | Option | Description | | Tap an icon on the bottom of the screen. | On the bottom of the screen, choose one to continue. * Tap the Vulnerability Response icon to return the landing screen. * If displayed, tap an icon to open another ServiceNow® mobile app. * Tap Notification to view notifications from the ServiceNow AI Platform and the Vulnerability Response Mobile app. * Tap Settings and choose one to continue. * View information about the ServiceNow AI Platform instance on your device. * Log out of the current ServiceNow AI Platform instance. {#mobile-reassign-vg__ul_ugf_5fd_xhb} {#mobile-reassign-vg__ul_tgf_5fd_xhb} | |-|-| {#mobile-reassign-vg__choicetable_ozz_n4g_phb} {#mobile-reassign-vg__steps_dl3_yr4_wgb}