---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Request an exception for an application remediation task

# Request an exception for an application remediation task {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Request an exception to defer a application remediation task for a specified period
if it can't be resolved immediately.

## Before you begin

You can request exceptions from the Vulnerability Response Workspaces. See [Request an exception in the IT Remediation Workspace](https://servicenow-prod.fluidtopics.net/u8048LRMppDaxV9c9jKGkg "Request an exception for the host vulnerable item (VIT), application vulnerable item (AVIT), container vulnerable item (CVIT) and remediation task (VUL, AVUL, CVUL, or CRG) from the IT Remediation Workspace.").

Persona and granular roles are available to help you manage what users and groups can see and do in the Vulnerability Response application. For an initial assignment of the persona roles in Setup Assistant, see [Assign the Vulnerability Response persona roles using Setup Assistant](https://servicenow-prod.fluidtopics.net/msi8kaFkGNjyRib_XBHEzQ "Assign the Vulnerability Response persona roles to groups or users with Setup Assistant."). For more information about managing granular roles, see [Manage persona and granular roles for Vulnerability Response](https://servicenow-prod.fluidtopics.net/WeKNf9YHNMJmJIA6yCsRvA "After you complete your initial assignment of persona roles using Setup Assistant, manage additional granular role assignments to users or groups from the User Administration module in your instance.").
Roles required: sn_vul.remediation_owner, sn_vul.app_security_champion or sn_vul_container.remediation_owner.

You can also request exceptions for application remediation tasks in the classic environment.

## Procedure

1. Navigate to AllApplication Vulnerability ResponseRemediation tasksAll.
2. Select the group that you want to request an exception for.  
   The selected task must be in the Open, Under Investigation, or Awaiting Implementation state.
3. On the application remediation task record, select Request Exception.
4. On the form, fill in the fields.  
   {#raise-exception-art__table_kxh_gh2_4lb__entry__2}

   | Field | Description |
   |-|-|
   | Until | Date on which the exception request expires. This date must be within the exception duration that is defined in the configuration. |
   | Reason | Justification for requesting an exception. |
   | Additional information | Details that are related to the reason why this request is being made. This field is to be updated by the remediation owner. |
   [Table 1. Request Exception form]

   {#raise-exception-art__table_kxh_gh2_4lb}
5. Click Request Approval.
{#raise-exception-art__steps_jxh_gh2_4lb}

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