---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Major Security Incident Management

# Major Security Incident Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Major Security Incident Management application tracks the progress of Major Security Incident (MSI) from discovery to analysis, propose, promote, and link security incidents, and
closure.
Major Security Incident Management

|-|-|-|
| [Explore Learn about how analysts, administrators, and managers use Major Security Incident Management (MSIM)](https://servicenow-prod.fluidtopics.net/cjz1Qz9Bwx0BNd9qojcZJQ "Explore Major Security Incident Management to understand how the application works in terms of tracking high priority critical security incidents, which are identified as a threat to the organization.") | [Configure Plan and configure your implementation](https://servicenow-prod.fluidtopics.net/a6Js~7Dervn4IjAGn6RzlA "Install and configure Major Security Incident Management application.") | [Integrate Extend MSIM capabilities by integrating with other Microsoft applications](https://servicenow-prod.fluidtopics.net/r~7WnUx25EE7GOfQwLckww "Extend the capabilities of Major Security Incident Management and connect with ServiceNow AI Platform instance by integrating with Microsoft applications.") |
| [Administer Administration tasks on how to tag incident records and configure labels](https://servicenow-prod.fluidtopics.net/1hyFybQnn1Yo3qm4aeaqsw#configuring-msi-administration-settings "Plan and configure your Major Security Incident Management implementation.") | [Use Propose, promote, link, and reject major security incident records through the workspace management](https://servicenow-prod.fluidtopics.net/sk9rqHFZOINPE0X~1U5vMg "Propose or promote security incidents as major security incidents when incidents are identified as critical threat to the organization.") | [Status Reports Monitor incident related tasks and improve processes through metrics, trend charts, and reports](https://servicenow-prod.fluidtopics.net/DqCd38vS8avbjUjUZin85w "Configure major security incident reports to set up and download the reports according to your business needs throughout the life cycle of the major security incident record remediation process.") |
| [Additional Capabilities Configure information to roll up records](https://servicenow-prod.fluidtopics.net/~eETkXxZI1OwygBe2hZ0Vg "Extends the capability of linking the source records from Major Security Incident Management workspace.") |   |   |
[ ]

{#major-security-incident-management-landing-page__table_sxm_bbz_xtb}

## Request apps on Store {#major-security-incident-management-landing-page__parent-topic-send-to-store}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release
notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#major-security-incident-management-landing-page__inline-send-to-store}

## Request a Security Operations app on Store {#major-security-incident-management-landing-page__secops-send-to-store}

If you are a new Security Operations customer on Rome or later, visit the
[ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view the available apps and
information on how to submit requests to the store.

## Troubleshoot and get help {#major-security-incident-management-landing-page__section_zxm_bbz_xtb}

* [Major Security Incident Management forum on the ServiceNow Community.](https://community.servicenow.com/community?id=community_article&sys_id=2a8cc3c61b268550be4955fa234bcb00)
* [Security Operations Resource Library](https://www.servicenow.com/community/secops-articles/security-operations-resource-library/ta-p/3120885)
* [Security Operations community](https://www.servicenow.com/community/secops/ct-p/security-operations)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#major-security-incident-management-landing-page__ul_dkz_b4h_zdc}