--- sourceDocument: Australia Security Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Security Management ft:clusterId : - security bundleId : - security workflow : - Technology --- # Create incident consolidation rules # Create incident consolidation rules {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Create incident consolidation rule to consolidate multiple incidents of similar nature under one parent incident. ## Before you begin Role required: * sn_dlir.admin - Create, edit, and delete * sn_dlir.analyst and sn_dlir.analyst_read - View (read-only) {#configure-incident-consolidation-rules-to-consolidate-your-dlp-incidents__ul_cgk_vry_xxb} ## About this task The DLP admin defines these incident consolidation rules to automatically consolidate the DLP incidents of same nature under one parent incident. The DLP incident consolidation rule enables you to consolidate the DLP incidents based on configuration provided for Consolidation duration and Consolidation identification. Note: When a consolidated incident is created, it becomes a child of the parent DLP incident. If the severity of the consolidated incident is higher than that of the parent, then the parent incident severity will be updated to match with the child incident. ## Procedure 1. Navigate to AllDLP AdministrationDLP Incident Consolidation Rules. 2. Click New. 3. On the form, fill in the fields. {#configure-incident-consolidation-rules-to-consolidate-your-dlp-incidents__table_ilq_qrg_zrb__entry__2} | Field | Description | |-|-| | Name | Name for the incident consolidation rule. | | Active | Option to indicate whether the incident consolidation rule is active. | | Execution order | The incident consolidation rule priority. This field indicates the order in which the incident consolidation rules are executed when two or more rules share the triggering conditions. The incident consolidation rule with the lowest number has the highest priority. To set the order of operation, enter a value. For example, 100, 200, 300, and so on. The default value is 100. | | Description | Unique description for the incident consolidation rule. | | Condition | Conditions in the condition builder. These conditions are based on the DLP incident table. To build a condition for the incident consolidation rule, select any of the incident fields. Use the lists and fields of the conditions builder to set the filters for the first row. To add more conditions, click AND or OR. * If AND is selected, all conditions must be matched. * If OR is selected, either condition can be matched. {#configure-incident-consolidation-rules-to-consolidate-your-dlp-incidents__ul_e1n_xsg_zrb} To set a second filter condition, click New Criteria. For example, you can set the conditions for this incident consolidation rule by selecting the condition as Integration Source, contains, Symantec. Note: The conditions in the condition builder are case sensitive. | | Consolidation duration | Option to set the duration for the incident consolidation. Incidents in this period with same values for the selected fields will be consolidated under the first incident. The first incident matching this rule will be the parent incident and rest of incidents will be child incidents. | | Consolidate incidents by | Select DLP incident field to consolidate the incidents when having the same value in selected field for different incidents. Select at least one field. Select at least one field. | [Table 1. DLP Assignment Rule form] {#configure-incident-consolidation-rules-to-consolidate-your-dlp-incidents__table_ilq_qrg_zrb} The following example shows an incident consolidation rule with the name Consolidate incidents for Symantec Integration. The condition builder requires the Integration Source as Symantec. The Condition duration option is set to 1 hour, and Policy Name option is selected for Consolidate incident by. At the time of Symantec DLP Incident ingestion, this rule will be executed and when multiple Incidents have the same Policy Name, the Incident will be consolidated under the first ingested incident matching this rule. 4. Click Submit. Incidents consolidated based on the consolidation rule will be available under the Child incidents list on DLP Analyst Workspace. **Related concepts** * [Monitor DLP Integration Run process](https://servicenow-prod.fluidtopics.net/1Ov8JAQizZC7T2HLNPiOvg "Track and monitor the ongoing ingestion or the integration run process. The integration run processes contains the statistics on how much the data was processed and the integration status.") * [DLP Incident Access Restrictions](https://servicenow-prod.fluidtopics.net/RLjeozrMpG2FVpJaLmRMuQ "Manage the visibility of a particular DLP incident that contains sensitive information. You can use incident access restrictions to define who can access a particular DLP incident and restrict specific users or groups from accessing that incident.") **Related tasks** * [DLP default configuration settings](https://servicenow-prod.fluidtopics.net/2LomJFXUoWOHDb4Lc0UfQA "Define the default configuration settings for Data Loss Prevention Incident Response (DLP IR) incidents to identify and set up the incident notification and incident assignment preferences for your end users.") * [Create end user lookup rules](https://servicenow-prod.fluidtopics.net/ccMfdPxSgHsL9Fh1Q_~JsA "You can create and configure end user lookup rules and assign the DLP incidents to the respective end users based on those rules.") * [Create assignment rules](https://servicenow-prod.fluidtopics.net/8vAoEijgHvURfLHuuPSmqQ "Create assignment rules and assign the Data Loss Prevention Incident Response (DLP IR) incidents to user groups, end users, managers, or user from incident.") * [Create response due date rules](https://servicenow-prod.fluidtopics.net/VgO2TB6WZtrxmG4~JWv2vA "Set up the response due date rules to determine the time you want to give your end users to respond to the assigned Data Loss Prevention Incident Response (DLP IR) incidents.") * [Create Approval Rules](https://servicenow-prod.fluidtopics.net/y~1XZvQsmLOqBjkfbVKDbw "Configure approval rules that require one or more approvers to authorize an advanced response option before it is applied to a DLP incident.") * [Create user instructions templates](https://servicenow-prod.fluidtopics.net/CAThP9D~817jopKRDJeJPg "Create and manage user instructions template for DLP incidents to help the users understand the instructions involved incident resolution and the next steps involved in the resolution process.") * [Create email templates](https://servicenow-prod.fluidtopics.net/wQtZqtIiLEBZdQR8aYbIiA "Create and manage the preconfigured email templates for sending notifications to your end users, user groups, or managers. With these templates, you can coach and communicate with your end users about the Data Loss Prevention Incident Response (DLP IR) incidents.") * [Create a Data Loss Prevention Incident Response SLA trigger](https://servicenow-prod.fluidtopics.net/n4qzNvzCeD6gk9FwYIJ9Vw "Create a Data Loss Prevention Incident Response SLA trigger condition that enables a prompt and efficient response to an incident when triggered.") * [Create a Data Loss Prevention Incident Response SLA definition](https://servicenow-prod.fluidtopics.net/80miwPm0oR7Ix7EQ~DpIew "Create a Data Loss Prevention Incident Response SLA definition that outlines the conditions and duration for responding to data breaches. Establishing clear expectations and protocols helps ensure a swift response to incidents, minimizing potential damage and enhancing overall data protection strategies.") * [Create assessments](https://servicenow-prod.fluidtopics.net/XzB5FSKtotEb1LiHYADPog "Create and manage assessments to enable end users to respond to DLP incidents. You can use the assessments to gather information about the sensitive data exposed or leaked from the DLP incidents.") * [Configure response option for your DLP incidents](https://servicenow-prod.fluidtopics.net/1QqdESchbNTpm8Sp8oXHyQ "Use this feature to configure the type of response that an end user or analyst should perform.") * [Create incident response option rules](https://servicenow-prod.fluidtopics.net/RLu4r6VrzMF9Vaxug9KjQg "Create the incident response option rules that end user or analyst can use while responding to an incident.") * [Create age chart configurations](https://servicenow-prod.fluidtopics.net/iocRbBQN3eOFUtEHfseXng "Configure the age chart that appears in the Data Loss Prevention Incident Response (DLP IR) Ops portal. This chart shows the count of open incidents by the number of days.") * [Create user delegate configurations](https://servicenow-prod.fluidtopics.net/taEwNu9D1oCTDUG~7YRq4w "Prevent certain executives in the organization from receiving notifications about the incidents assigned or escalated to them.") * [Create repeat offender identification rules](https://servicenow-prod.fluidtopics.net/ya7_7zLs~83PA_eUuYF80w "Create repeat offender identification rules to identify users who repeat the same issue multiple times.") * [Create additional incident data fields](https://servicenow-prod.fluidtopics.net/CmlVgnvum6xrhlmBr5xSOA "Create Additional Incident Data Fields for the DLP incidents. You can create different types of fields such as string, number, check box, choice, date and time, and use them in the DLP incident forms.") * [Configure advanced settings](https://servicenow-prod.fluidtopics.net/wwOHIHO~QiPeMQlpBVMNrw "Configure the advanced settings to customize the incident display and behavior. For example, enable displaying the sensitive data on an incident and its clone, or specifying fields on the incident to identify the end users. In addition, activate and customize the evidence files preview properties.") * [DLP Incidents Archival](https://servicenow-prod.fluidtopics.net/1Y6pdckWs2tO8~g24W_scg "The Data Loss Prevention Incident Response is provisioned with one archival rule in the base system for the DLP incident table. The related records are also added in the base system to the DLP incident archive rule.") **Related reference** * [DLP SLA Definition form](https://servicenow-prod.fluidtopics.net/Z4MZ3Z00jp3m79J8c5joqQ "Field descriptions for the DLP SLA Definition form used to create an SLA record.") *[\>]: and then