Grouping of tasks in status reports of CWM My Work

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 2 min. de leitura

    • Learn how various tasks assigned to you are grouped based on their State and Priority in My Work reports of Collaborative Work Management (CWM).

    State buckets

    State buckets represent the lifecycle stage of different tasks. Existing state values from different task types are automatically mapped into these buckets based on meaning and also internal value of any task type. In My Work, all states are automatically grouped into three standard State Buckets.
    • Open: Represents tasks not yet started. For example, states of Draft, Pending, and Ready.
    • Work in Progress: Represents tasks currently being worked on. For example, states of In Progress, Implement, and Testing.
    • Closed: Represents tasks that are finished or no longer active. For example, states of are Complete, Cancelled, and Closed Skipped.

    Priority buckets

    Priority buckets provide a unified way to understand the urgency of tasks. Priority buckets are created by mapping existing priority values from the Task table. All tasks are automatically grouped into five Priority Buckets.
    • Planning: Not yet prioritized.
    • Low: Minimal urgency.
    • Moderate: Medium priority tasks.
    • High: Important tasks that require attention soon.
    • Critical: Most urgent tasks.

    Custom State and Priority values

    Your ServiceNow instance may have some extended task types that have custom state or priority values. These custom values may not align with the default values of the Task table. These work items with these non-default State or Priority values appear as Others in the bar graphs in My Work. This method ensures reporting accuracy instead of forcing a state/priority into the wrong bucket.

    Other grouping for State and Priority.

    Tabela 1. State buckets in My Work for different task types
    My Work state buckets CWM & Project Workspace Scrum tasks Agile/Story Demand Tasks Demand Workbench Risks(status) Decision(status) Demand Tasks2
    Open
    • Pending
    • Open
    • Draft
    • Blocked
    • Ready
    • Draft
    • Ready
    • Pending
    • Open
    • Draft
    • Submitted
    		 Pending Pending Pending
    Work in Progress Work in Progress Work in Progress
    • Work in progress
    • Ready for testing
    • Testing
    • Ready for acceptance"
    		 Work in Progress Screening Work in Progress
    Closed
    • Closed Complete
    • Closed Incomplete
    • Closed Skipped
    • Complete
    • Cancelled
    • Accepted
    • Complete
    • Cancelled
    • Closed Complete
    • Closed Incomplete
    • Closed Skipped
    • Qualified
    • Incomplete
    • Deferred
    • Rejected
    • Achieved
    • Not Achieved
    • Avoid
    • Mitigate
    • Transfer
    • Accept
    • Approved
    • Rejected
    • Closed
    • Complete
    • Closed Incomplete
    • Closed Skipped
    Tabela 2. Priority buckets in My Work for different task types
    My Work Priority Buckets CWM & Project Workspace Scrum tasks Agile Story Demand Tasks Demand Workbench Risks Decision Demand Tasks
    Critical Critical Critical Critical Critical Critical Absolute Critical Critical
    High High High High High High High High High
    Moderate Moderate Moderate Moderate Moderate Moderate Moderate Moderate Moderate
    Low Low Low Low Low Low Low Low Low
    Planning Planning Planning Planning Planning Planning NA Planning Planning