---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-business-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Task grouping for My Work

# Grouping of tasks in status reports of CWM My Work {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Learn how various tasks assigned to you are grouped based on their State and Priority in My Work reports of Collaborative Work Management (CWM).

## State buckets {#grouping-of-tasks-in-status-reports-of-cwm-my-work__section_q2k_12y_fdc}

State buckets represent the lifecycle stage of different tasks. Existing state values from different task types are automatically mapped into these buckets based on meaning and also internal value of any task type. In My Work, all states are automatically grouped into three standard State Buckets.

* Open: Represents tasks not yet started. For example, states of Draft, Pending, and Ready.
* Work in Progress: Represents tasks currently being worked on. For example, states of In Progress, Implement, and Testing.
* Closed: Represents tasks that are finished or no longer active. For example, states of are Complete, Cancelled, and Closed Skipped.
{#grouping-of-tasks-in-status-reports-of-cwm-my-work__ul_fyz_mnr_mhc}

## Priority buckets {#grouping-of-tasks-in-status-reports-of-cwm-my-work__section_iqb_vnr_mhc}

Priority buckets provide a unified way to understand the urgency of tasks. Priority buckets are created by mapping existing priority values from the Task table. All tasks are automatically grouped into five Priority Buckets.

* Planning: Not yet prioritized.
* Low: Minimal urgency.
* Moderate: Medium priority tasks.
* High: Important tasks that require attention soon.
* Critical: Most urgent tasks.
{#grouping-of-tasks-in-status-reports-of-cwm-my-work__ul_iyl_znr_mhc}

## Custom State and Priority values {#grouping-of-tasks-in-status-reports-of-cwm-my-work__section_mt3_2qr_mhc}

Your ServiceNow instance may have some extended task types that have custom state or priority values. These custom values may not align with the default values of the Task table. These work items with these
non-default State or Priority values appear as Others in the bar graphs in My Work. This method ensures reporting accuracy instead of forcing a state/priority into the wrong bucket.

{#grouping-of-tasks-in-status-reports-of-cwm-my-work__table_t5s_4ly_fdc__entry__9}

| My Work state buckets | CWM \& Project Workspace | Scrum tasks | Agile/Story | Demand Tasks | Demand Workbench | Risks(status) | Decision(status) | Demand Tasks2 |
|-|-|-|-|-|-|-|-|-|
| Open | * Pending * Open {#grouping-of-tasks-in-status-reports-of-cwm-my-work__ul_u3d_qly_fdc} | * Draft * Blocked * Ready {#grouping-of-tasks-in-status-reports-of-cwm-my-work__ul_v3d_qly_fdc} | * Draft * Ready {#grouping-of-tasks-in-status-reports-of-cwm-my-work__ul_w3d_qly_fdc} | * Pending * Open {#grouping-of-tasks-in-status-reports-of-cwm-my-work__ul_x3d_qly_fdc} | * Draft * Submitted {#grouping-of-tasks-in-status-reports-of-cwm-my-work__ul_y3d_qly_fdc} | Pending | Pending | Pending |
| Work in Progress | Work in Progress | Work in Progress | * Work in progress * Ready for testing * Testing * Ready for acceptance" {#grouping-of-tasks-in-status-reports-of-cwm-my-work__ul_xjd_qly_fdc} | Work in Progress | Screening |   |   | Work in Progress |
| Closed | * Closed Complete * Closed Incomplete * Closed Skipped {#grouping-of-tasks-in-status-reports-of-cwm-my-work__ul_bkd_qly_fdc} | * Complete * Cancelled {#grouping-of-tasks-in-status-reports-of-cwm-my-work__ul_ckd_qly_fdc} | * Accepted * Complete * Cancelled {#grouping-of-tasks-in-status-reports-of-cwm-my-work__ul_dkd_qly_fdc} | * Closed Complete * Closed Incomplete * Closed Skipped {#grouping-of-tasks-in-status-reports-of-cwm-my-work__ul_ekd_qly_fdc} | * Qualified * Incomplete * Deferred * Rejected {#grouping-of-tasks-in-status-reports-of-cwm-my-work__ul_fkd_qly_fdc} | * Achieved * Not Achieved * Avoid * Mitigate * Transfer * Accept {#grouping-of-tasks-in-status-reports-of-cwm-my-work__ul_gkd_qly_fdc} | * Approved * Rejected {#grouping-of-tasks-in-status-reports-of-cwm-my-work__ul_hkd_qly_fdc} | * Closed * Complete * Closed Incomplete * Closed Skipped {#grouping-of-tasks-in-status-reports-of-cwm-my-work__ul_ikd_qly_fdc} |
[Tabela 1. State buckets in My Work for different task types]

{#grouping-of-tasks-in-status-reports-of-cwm-my-work__table_t5s_4ly_fdc} {#grouping-of-tasks-in-status-reports-of-cwm-my-work__table_n4d_wdr_gdc__entry__9}

| My Work Priority Buckets | CWM \& Project Workspace | Scrum tasks | Agile Story | Demand Tasks | Demand Workbench | Risks | Decision | Demand Tasks |
|-|-|-|-|-|-|-|-|-|
| Critical | Critical | Critical | Critical | Critical | Critical | Absolute | Critical | Critical |
| High | High | High | High | High | High | High | High | High |
| Moderate | Moderate | Moderate | Moderate | Moderate | Moderate | Moderate | Moderate | Moderate |
| Low | Low | Low | Low | Low | Low | Low | Low | Low |
| Planning | Planning | Planning | Planning | Planning | Planning | NA | Planning | Planning |
[Tabela 2. Priority buckets in My Work for different task types]

{#grouping-of-tasks-in-status-reports-of-cwm-my-work__table_n4d_wdr_gdc}
**Conceitos relacionados**   

* [My Work in CWM](https://servicenow-prod.fluidtopics.net/dR6467maxh_wy9JOFq10yA "Manage your work from all ServiceNow applications from a centralized view in the Collaborative Work Management workspace.")