---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-business-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Use Playbooks

# Use Playbooks {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Use a playbook to guide a demand through each stage of its life-cycle, from creating the initial brief to final approval and completion. Playbooks provide step-by-step activities within each stage, ensuring that all required
information is captured and governance processes are followed.

## Antes de Iniciar

* Role required: it_demand_user, it_demand_manager
* As an administrator, ensure that either the default or custom playbooks are activated.
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## Por Que e Quando Desempenhar Esta Tarefa

A playbook defines the standard stages of a demand (for example, Initiation, Planning, Execution, Monitoring, and Closure) and includes activities or action items to complete at each stage.  
Nota:  
The playbook presents demand information in a guided, stage-based workflow. The same fields and lists are also available in the Details page of the demand record. You can update demand information from either location, and changes made in one are reflected in the other.  
This task topic follows the demand AI playbook. It's a standard playbook comprising the following seven stages:

* Create demand brief
* Define demand alignment
* Estimate demand cost and effort
* AI checkpoint
* Confirm demand readiness for review
* Approve and finalize demand
* Complete demand

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Nota:  
The AI checkpoint stage is available if the AI Control Tower plugin is installed and the investment type of the demand is set to artificial intelligence.
Each stage consists of activities, action items, or steps that guide the demand manager in successfully completing the demand. You can view the Playbook menu only if the demand matches the trigger condition defined for that playbook.  
Nota:  
* A demand created in Next Experience for Demand Management opens in the playbook page.
* If you want to view the playbook for an existing demand from classic UI, make an edit to the demand in Next Experience for Demand Management. Then the playbook is available for the updated demand.
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## Procedimento

1. Navigate to WorkspacesStrategic Planning WorkspaceDemands.
2. Open an existing demand or create a demand.  
   For more information on creating demands, refer to [Create a demand](https://servicenow-prod.fluidtopics.net/LPk2qGjO5PpBvV9f8vDaxg "Create demands to capture your strategic and operational requirements and centralize information for stakeholder assessment and prioritization.").
3. Use the default playbook or create or customize one.
   * To use the default playbook:
     1. Select Playbooks from the L-2 (level 2) navigation menu.
     2. Select a stage to view its activities. Each activity displays its status (In Progress, Pending, or Complete) and the fields or lists to update.  
        Nota:  
        The default playbook is a stage-gate playbook, that is, a stage is unlocked only when its prior stages are marked as completed or skipped.
     3. Complete the activities within each stage. For more information, see [Demand default playbook stages and activities](https://servicenow-prod.fluidtopics.net/QcPLcowNnRWHGG3P7~TZow "The default demand playbook includes certain predefined stages and activities. These activities guide you through the demand life-cycle, from capturing the initial brief to completing the demand.").
     4. For each activity, perform one of the following actions:
        * Select Mark Complete to mark the activity as done and move to the next activity.
        * Select Save to save your progress without completing the activity.
        * Select Skip to bypass the activity and move to the next one.
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     Nota:  
     * An activity becomes read-only when you select Mark Complete or Skip.
     * A stage is marked as completed once all activities within it are either completed or skipped.
     * Use the Restart option (available at both the activity and stage levels) to revisit or edit completed or skipped activities.
     * Some stages include an automated task that advances the demand state when all activities in the stage are completed. These automated tasks don't require manual action.
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   * To create a playbook, define the trigger condition in Workflow Studio. For more information, see [Triggers](https://www.servicenow.com/docs/access?context=process-automation-designer-triggers&version=australia&pubname=australia-build-workflows&ft:locale=en-US).

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   For more information on how to create and use playbooks, see [Building Playbooks](https://www.servicenow.com/docs/access?context=building-a-process&version=australia&pubname=australia-build-workflows&ft:locale=en-US) and [Designing Playbook Experience](https://www.servicenow.com/docs/access?context=playbook-experience-admins&version=australia&pubname=australia-build-workflows&ft:locale=en-US).
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**Conceitos relacionados**   

* [Playbooks in Next Experience for Demand Management](https://servicenow-prod.fluidtopics.net/hdz_dATVBYWQROxQSSWBCA "Playbooks in Next Experience for Demand Management provide a guided, structured approach to managing a demand from initiation to completion. Playbooks focus specifically on helping demand teams follow the standard demand life-cycle, confirming every demand progresses consistently and no critical steps are missed. You can define your playbooks according to your requirements.")  
**Tarefas relacionadas**   

* [Create and customize playbooks](https://servicenow-prod.fluidtopics.net/nbm0oFQgheZuE9CKrzW3lg "Configure playbooks to customize demand workflows or create playbooks for your organization.")  
**Referência relacionada**   

* [Demand default playbook stages and activities](https://servicenow-prod.fluidtopics.net/QcPLcowNnRWHGG3P7~TZow "The default demand playbook includes certain predefined stages and activities. These activities guide you through the demand life-cycle, from capturing the initial brief to completing the demand.")  
**Tópicos relacionados**   

* [Running Playbooks](https://www.servicenow.com/docs/access?context=playbook-agents-and-fulfillers&version=australia&pubname=australia-build-workflows&ft:locale=en-US)
* [Playbooks reference](https://www.servicenow.com/docs/access?context=process-automation-designer-reference&version=australia&pubname=australia-build-workflows&ft:locale=en-US)