---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-business-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Add decisions for a demand

# Add decisions for a demand {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

As a demand manager, develop a plan to manage risks and issues proactively with
solutions. Add the solution for a risk or issue to a demand in the form of a decision. You
can also convert a risk or an issue to a decision or a decision to an action or a request
change.

## Antes de Iniciar

Role required: it_demand_manager

## Procedimento

1. Navigate to AllDemandDemandsAll.
2. Select the demand to which you want to add a decision.
3. From the Decisions related list, select New.
4. On the Decision form, fill in the fields.  
   For a description of the field names, see [Decision form](https://servicenow-prod.fluidtopics.net/A7rIB0OxOLEyB_HCO02WlA "Use a decision form to add a decision to a demand.").
5. **Opcional:** Search in the knowledge base for any article related to the decision.
   1. Select the search knowledge icon (![Search knowledge icon]()).
   2. If you find relevant articles, select the title of an article to view its content.
   3. If you want to include the content of the article in the issue, select Attach to Decision.  
      The article content is copied in to the Description field of the Decision form. You can modify the text if necessary.
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6. Select Submit.
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## O que Fazer Depois

* Convert a decision to an action or request change and close the decision. For more information, see [Convert one RIDAC (Risk, Issue, Decision, Action, and Request Change) record to another for a demand](https://servicenow-prod.fluidtopics.net/XDhsO~qA_hTalhYPKTl~HA "Convert one RIDAC record (risk, issue, action, decision, and request changes) to another, in that order to retain the record information instead of having to create a record manually and to track the issue more easily.").
* Associate the decision with your existing issues and risks so you can track dependencies and recognize trends for the future. For more information, see [Associate existing RIDAC (risks, issues, actions, decisions, and request changes) records for a demand](https://servicenow-prod.fluidtopics.net/oHlKPxEL1iNVFhcbDnc9bg "Link existing RIDAC records (risks, issues, actions, decisions, and request changes) to one another for your demand. Associating RIDAC records with each other enables you to keep a record of risks or issues and their outcome for analysis at demand closure and planning. It also helps to track the risks and issues throughout the demand life cycle.").
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