Enable conversational demand creation using Now Assist in Virtual Agent

Versão de lançamento: Australia

Atualizado 12 de mar. de 2026

1 min. de leitura

Activate the required skills and learn about required configuration to enable creating a demand through Agent assist in Virtual Agent using the conversational experience.

Antes de Iniciar

Role required: admin

Procedimento

Navigate to All > Now Assist Admin > Skills.
Select the Platform category.
On the Now Assist Multi-Turn Catalog Ordering skill card, select Turn on.

O que Fazer Depois

Ensure that AI Search is installed and provisioned for your instance. Navigate to All > AI Search > AI Search Status
Set up Now Assist in Virtual Agent. See Configuring assistants overview.
You can add or modify the question prompts to be asked by Agent assist in Virtual Agent while creating a demand for the user. See Configure the questions for demand creation in Now Assist for Strategic Portfolio Management (SPM).