---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-business-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Demand Management

# Demand Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

The Demand Management application consists of tools for capturing, centralizing, and
assessing strategic and operational demands. It also provides a single location for managing all
the demand information.

## Demand Management overview {#c_DemandManagement__section_u3x_spg_kyb}

Importante:  
Demands are available in the Next Experience for Demand Management. For more information, see [Next Experience for Demand Management](https://servicenow-prod.fluidtopics.net/fVXdz7ijerfLnOdkgvQb_A "Create, evaluate, and prioritize demands throughout the demand life-cycle using Next Experience for Demand Management.").

The workspace provides additional value beyond the legacy experience, including Playbook, Docs, and the ability to define different governance processes using playbooks.  
If you have Portfolio Planning Workspace or Strategic Planning Workspace, you can use the Next Experience for Demand Management to create and manage your demands.

* New customers: Use Next Experience for Demand Management to create and manage your demands.
* Existing customers: If you already have demands in the classic UI, you can continue using it. However, we recommend moving to the Next Experience for Demand Management, as your existing demands are automatically available there.
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## Get started {#c_DemandManagement__section_xgv_153_rzb}

|-|-|
| [ExploreLearn the features and business value of Demand Management](https://servicenow-prod.fluidtopics.net/Tg1KQ1wgIFjfJ4eZwfUryQ "Learn more about Demand Management and its process flow, and reviewing its benefits to your organization.") | [ConfigureLearn how to configure Demand Management](https://servicenow-prod.fluidtopics.net/Xb~SfcHL55pJuBpiS_kjPQ "Configure your Demand Management application to assess and promote demands to projects, enhancements, changes, defects, or Enterprise Agile Planning (EAP) entities.") |
| [UseCreate and manage demands with Demand Management](https://servicenow-prod.fluidtopics.net/4_vzVlBoY45xTYbL14WSYg "Users with the demand manager role can create, view, and modify demands using the Demand Management application.") | [ReferenceLearn about the forms and fields of Demand Management](https://servicenow-prod.fluidtopics.net/rUKOOUF5ZW8dlZsXqiPZjA "Reference information to provide additional details about Demand Management such as the fields, user roles, tables, guidelines, and domain separation information.") |
[ ]

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## Troubleshoot and get help {#c_DemandManagement__section_bjx_spg_kyb}

* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#c_DemandManagement__ul_cjx_spg_kyb} A typical workflow for you as the demand manager is as follows:

* Work on a demand to assess the feasibility, effort, and cost of the demand and create a business case for approval of the demand.
* Create demand tasks, such as an initial feasibility review, cost estimate, and effort estimate, to delegate activities to specialized resources or groups. For example, a demand manager can create demand tasks for assessing the cost associated with a software upgrade and the resources required.
* Assign demand tasks to a business analyst, resource user, or an appropriate group. The assigned resource or group then creates a cost plan and resource assignment to help the demand manager assess and qualify the demand. For more information, see [Demand tasks](https://servicenow-prod.fluidtopics.net/2Ta2hVRkY27PuCXWg3PDag "A demand task is a unit of work, created within a demand, to break down initial planning activities before converting the demand into a project, change, enhancement, or defect.").
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Basics of Demand Management

* Set up the application: Plan, create stakeholders and assessment categories, and create bubble charts.
* Assess ideas: Review and analyze submitted ideas before promoting ideas to demands.
* Create and add details to the demands: Create demands and add demand tasks, stakeholders and assessments, and evaluate and qualify demands.
* Use the Demand Management application or the demand workbench to compare and assess demands, and promote demands to projects, enhancements, changes, or defects.
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* **[Exploring Demand Management](https://servicenow-prod.fluidtopics.net/Tg1KQ1wgIFjfJ4eZwfUryQ)**   
  Learn more about Demand Management and its process flow, and reviewing its benefits to your organization.
* **[Configuring Demand Management](https://servicenow-prod.fluidtopics.net/Xb~SfcHL55pJuBpiS_kjPQ)**   
  Configure your Demand Management application to assess and promote demands to projects, enhancements, changes, defects, or Enterprise Agile Planning (EAP) entities.
* **[Use Demand Management](https://servicenow-prod.fluidtopics.net/4_vzVlBoY45xTYbL14WSYg)**   
  Users with the demand manager role can create, view, and modify demands using the Demand Management application.
* **[Demand Management reference](https://servicenow-prod.fluidtopics.net/rUKOOUF5ZW8dlZsXqiPZjA)**   
  Reference information to provide additional details about Demand Management such as the fields, user roles, tables, guidelines, and domain separation information.