--- sourceDocument: Australia Strategic Portfolio Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-business-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Explore # Exploring Next Experience for Demand Management {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura Next Experience for Demand Management helps you to create, evaluate, and prioritize demands, throughout the demand life-cycle. ## Next Experience for Demand Management overview {#explore-demand-workspace__section_nm1_ndf_23c} Next Experience for Demand Management is a centralized workspace experience that streamlines how organizations capture, evaluate, and progress demands through their life-cycle. It brings together all demand‑related activities, such as intake, qualification, and task management, into a single interface. By consolidating access to demands, tasks, resources, financials, and supporting records, the workspace eliminates the need to navigate across multiple modules. Next Experience for Demand Management gives product owners, portfolio managers, and demand managers a comprehensive overview of all active and incoming demands. It enhances planning accuracy by providing structured ways to define demand scope, assess capacity, estimate effort, and evaluate financial and strategic impact. With guided governance through Playbooks, the Next Experience for Demand Management helps teams prioritize work effectively, improve decision‑making, and ensure consistent progression of demands from intake to completion. {#explore-demand-workspace__table_v55_t5f_23c__entry__2} | Benefit | Feature | |-|-| | Capture a new business need and kick off structured governance from intake. | Create a demand and start the intake flow. For more information, see [Create a demand](https://servicenow-prod.fluidtopics.net/LPk2qGjO5PpBvV9f8vDaxg "Create demands to capture your strategic and operational requirements and centralize information for stakeholder assessment and prioritization."). | | Use advanced filtering options to find specific demands based on criteria such as status, start and end dates, and project type. | Filter and sort demands. For more information, see [Demands list view](https://servicenow-prod.fluidtopics.net/C_vauxwFOhJK4xvjFIRYDg "The All Demands home page displays demands in a list view and contains specific UI components to create, edit, and export demands."). | | Define different governance processes for demands. | Use playbooks (default and custom) for demand governance processes with low code/no code changes. For more information, see [Use Playbooks](https://servicenow-prod.fluidtopics.net/he1rhVODwqpr1qcNmKQ8mQ "Use a playbook to guide a demand through each stage of its life-cycle, from creating the initial brief to final approval and completion. Playbooks provide step-by-step activities within each stage, ensuring that all required information is captured and governance processes are followed."). | | Add and manage work needed to progress a demand to approval or delivery readiness. | Create and manage demand tasks (including time card submission). For more information, see [Create and manage demand tasks](https://servicenow-prod.fluidtopics.net/UriThjK_vV~0j4NdJIx8qQ "Create tasks for a demand to delegate cost, effort, risk, and benefit assessment activities. Assign a resource or group to the demand task to track the actual time and effort spent on performing the specified activities."). | | Collaborate on specifications, notes, and decisions within the demand record. | Use Docs to co-author content directly from the demand. For more information, see [Docs for demands in Next Experience for Demand Management](https://servicenow-prod.fluidtopics.net/K5FCHJJTn7hVEUU8~WcxNw "Store and manage documentation for demands from a centralized location in Next Experience for Demand Management."). | | Track risks, issues, and decisions to maintain traceability and control. | Add or associate RIDAC records with the demand. For more information, see [Add and manage RIDAC records](https://servicenow-prod.fluidtopics.net/TSMroKyl7w7oRqu9~AphJQ "Add a Risk, Issue, Decision, Action, or Request Change (RIDAC) record to your demand in the Next Experience for Demand Management. Adding RIDAC records enables you to keep a track of risks or issues during the demand life cycle and help in analyzing the outcome of a demand."). | | Plan and control financials associated with a demand. | Create cost plans, generate labor costs, and manage expense lines. For more information, see [Managing financials for demands](https://servicenow-prod.fluidtopics.net/bVkbYPWFnH8vB0KaUKDIAQ "Manage budget, cost plans as forecasts, actual expenses as expense lines, generate labor costs, and create financial baselines at a required cadence in Next Experience for Demand Management."). | | Create financial baselines to track variance over time. | Create demand baselines to track the demand finances. For more information, see [Create financial baselines](https://servicenow-prod.fluidtopics.net/rtTakOyf8QuGE73ybAI1Iw "Create a financial baseline of a demand, which captures benefit and financial metric information (snapshot of cost plan, benefit plan, and demand-level financial metrics) at a particular moment in time."). | | Quantify expected value for business cases. | Create and manage monetary and non-monetary benefit plans for your demand and associate them to each other. For more information, see [Create and manage benefit plans](https://servicenow-prod.fluidtopics.net/6zR_S5J~_gbUwQa5ehqQeg "Create a monetary or non-monetary benefit plan to specify the estimated monetary or non-monetary benefit in a category for a fiscal period. Demand benefit plans capture the potential benefits accrued by the demand when the demand is executed."). | | Align work capacity with demand scope and timelines. | Create and manage capacity for a demand. For more information, see [Create and manage resource assignments](https://servicenow-prod.fluidtopics.net/~qeXxCH~VefWRh6hpu2pMA "Create and manage resource assignments for a demand to find the availability of the resources and allocate them to the demand tasks. Effective resource assignment ensures that demands are adequately staffed and helps demand managers track resource availability and utilization."). | | Progress qualified demands into downstream delivery entities. | Create entities from a demand such as projects, enhancements, and changes. For more information, see [Create an entity from a demand](https://servicenow-prod.fluidtopics.net/jXTQtOL_T~6asMroLFsbYw "Create an entity, such as a work item, from a demand so that you can track work on the demand."). | | Summarize demands and refine them using Now Assist. | Summarize a demand record from its details and refine the text field values of a demand. For more information, see [Now Assist skills in Next Experience for Demand Management](https://servicenow-prod.fluidtopics.net/cmc9neRZuomg7SxJjlg81A "Now Assist for Strategic Portfolio Management (SPM) provides AI-powered skills for demand records that help you quickly understand demand details and refine records. These skills improve planning efficiency and support informed decision-making."). | | Link AI systems to a demand directly from Next Experience for Demand Management. | Associate AI systems with your demand as and when necessary. For more information, see [Create AI systems](https://servicenow-prod.fluidtopics.net/0_GX9_Z1w1mhV2Nor2s6Kg "Create AI systems from directly within the demand workflow and associate them with your demands."). | [Tabela 1. Next Experience for Demand Management benefits] {#explore-demand-workspace__table_v55_t5f_23c}