이러한 그룹을 인시던트에 사용할 수 있는 방법에 대한 자세한 내용은 해당 문서를 참조하십시오 서비스 운영 작업 공간의 당직 전문가.

getRecommendedGroups: function(table, sysId, fieldWatchList) {
		if(!table || !sysId) {
			return {};
		}
		
		var recommendedGroups = {};
		var gr = new GlideRecord(table);
		if (gr.get(sysId)) {
			var self = this;
			
			if (table == this.TABLES.INCIDENT) {	
				fieldWatchList.forEach(function(watchField) {
					if (watchField.field == "assignment_group" && !recommendedGroups[watchField.value + ""] && self._isOnCallDefinedForTheGroup(watchField.value)) {
						recommendedGroups[watchField.value + ""] = gs.getMessage("Recommended based on assignment group");
					} else if (watchField.field == "cmdb_ci") {
						var cmdbCiGr = new GlideRecord(self.TABLES.CMDB_CI);
						if (cmdbCiGr.get(watchField.value + "")) {
							if (cmdbCiGr.support_group && !recommendedGroups[cmdbCiGr.support_group + ""] && self._isOnCallDefinedForTheGroup(cmdbCiGr.support_group + "")) {
								recommendedGroups[cmdbCiGr.support_group + ""] = gs.getMessage("Recommended based on affected CI");
							}
						}
					} else if (watchField.field == "business_service") {
						var businessServiceGr = new GlideRecord(self.TABLES.CMDB_CI_SERVICE);
						if (businessServiceGr.get(watchField.value + "")) {
							if (businessServiceGr.support_group && !recommendedGroups[businessServiceGr.support_group + ""] && self._isOnCallDefinedForTheGroup(businessServiceGr.support_group + "")) {
								recommendedGroups[businessServiceGr.support_group + ""] = gs.getMessage("Recommended based on impacted service");
							}
						}
					}
				});
			}
		}
		
		return recommendedGroups;
	}