Navigating Mobile AI Voice Agent

Table 1. Mobile AI Voice Agent icons

Icon	Function
	Launch the AI Voice Agent.
	Toggle the microphone mute on or off.
	Toggle the live agent transcription on or off.
	End the call.

Microphone permissions

To use the Mobile AI Voice Agent, you will need to grant microphone access when prompted by your mobile app.

Using Voice Agent with Virtual Agent

When you're in an agent chat, tap the wave icon () to begin talking with the voice agent. Speak naturally to interact with the Voice Agent. A live transcript of the agent's responses displays on the screen, but your own questions and responses won't be shown in the transcript.

During your call, you can toggle captions on or off to show or hide the live transcript. You can also mute your microphone at any time or end the call when you're finished.

After your call ends, your conversation transcript displays. The transcript is read-only, but you can copy and paste text or share and save it using the available options. Note that this transcript will not be available for viewing once you leave the conversation.

Using the Voice-Only Agent

On your home screen, tap the microphone icon () to launch the voice agent directly. Begin speaking naturally with the voice agent, and you will see a live transcript of the agent's responses on screen.

During your call, you can toggle captions on or off to show or hide the live transcript. You can also mute your microphone at any time or end the call when you're finished.

After your call ends, you will see the transcript immediately. This transcript is available for the current session only, so be sure to share or save it before closing if you need to keep it as it won't be saved in your recent conversations.

Using Voice Agent in the background

When you move the app to the background during an active Voice Agent call, the call continues on both iOS and Android. You can mute or unmute and end the call from the background without returning to the app.

When you end a back-grounded call, a push notification reminds you that the voice chat transcript is available. Tap the notification to open the transcript before it expires. If you don't save or share the transcript before leaving the conversation, it won't be available for later viewing.

Background calling on iOS

On iOS, a system activity indicator appears at the top of your home screen while the call is active. Tap it to open a live voice chat view where you can mute yourself or end the call. On the lock screen, iOS displays the same controls used for phone calls, letting you mute or end the call without unlocking your device.

Background calling on Android

On Android, a persistent notification appears in the notification panel while the call is active. Tap the notification to access mute and end call controls. A separate notification entry shows the call in your notification list.