---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Using Now Assist

# Using ServiceNow Otto for Mobile {#ariaid-title1}

* Release version: Australia
* 
* Updated July 22, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use ServiceNow Otto® for Mobile to enhance the mobile user experience.
* **[Generate work order resolution notes on mobile](https://servicenow-prod.fluidtopics.net/0uug2JOQvCskp6lNW50uBw)**   
  Generate resolution notes in your Mobile app that summarize your work order task record.
* **[Using standard chat on mobile](https://servicenow-prod.fluidtopics.net/BlEljYcrWYcnqBUTOApo5g)**   
  Standard chat on mobile delivers an intuitive, text-based support experience within a static chat window, enhanced by AI-powered responses and integrated knowledge resources. You can interact with a Virtual Agent to resolve issues, access knowledge articles, and request catalog items all in one place.
* **[Using enhanced chat on mobile](https://servicenow-prod.fluidtopics.net/h~Zj_9DTwmewnYbB_7t2XQ)**   
  Enhanced Chat on mobile offers a dynamic conversational support experience that integrates powerful AI-driven search and chat capabilities. You can seamlessly switch between multiple conversations, receive synthesized responses with inline citations, and access both knowledge articles and catalog items.
* **[Using premium chat](https://servicenow-prod.fluidtopics.net/rPZl1YKvXlmjU7vR~wztkQ)**   
  Premium Chat delivers a hybrid conversational experience that combines the flexibility of web-based Now Assist capabilities with the native mobile interface.
* **[Using Now Assist web search on mobile](https://servicenow-prod.fluidtopics.net/r8z2XlV2P9eYYG0GIF~~mw)**   
  Web search mode for Now Assist lets you perform an internet search from within Now Assist, showing external results from outside your organization.
* **[Generate a record summary on mobile](https://servicenow-prod.fluidtopics.net/PcI5A3mZuG_AKob7DYzcXg)**   
  Generate a summary of a record in your Now mobile app using Now Assist.
* **[Using the prominent action button](https://servicenow-prod.fluidtopics.net/jq7YZBufgvm8psqm5XpTuA)**   
  Use the prominent action button to quickly access your Now Assist agent chat no matter where you're in the app.
* **[Using Voice Input for mobile](https://servicenow-prod.fluidtopics.net/gBDO85EKydekqwTy~XB9Ng)**   
  The Voice Input feature allows users to easily transcribe spoken words into written text. Voice-to-text can be accessed directly from the search bar or Otto chat.
* **[Using People Genius results on mobile](https://servicenow-prod.fluidtopics.net/KwqIk9BcSf4XalNDOYsqFQ)**   
  Search for people in your organization and view their profiles by entering their name into your search bar.
* **[Using Mobile AI Voice Agent](https://servicenow-prod.fluidtopics.net/CBPXyn~3iGDf45Ky7dPVaw)**   
  Use Mobile AI Voice Agent to start voice conversations with an intelligent, AI-powered voice assistant.