---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Manual offline caching

# Manual offline caching {#ariaid-title1}

* Release version: Australia
* 
* Updated June 8, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Users can manually download or refresh the offline cache at any time. This option gives users control over when their device data is updated, before working without connectivity.
The manual download option allows users to initiate or refresh the offline cache directly from their device. This is particularly useful when users know in advance that they will be working in an area without network connectivity
and want to prepare their device with the latest available data.

## General guideline {#manual-offline-caching__section_es3_glf_njc}

Manual cache downloads should not be used regularly by the user, as frequent downloads can place unnecessary load on the server. Consider setting up scheduled and incremental updates that align with your users' workflows.

## User performance of manual caching {#manual-offline-caching__section_ify_hlf_njc}

{#manual-offline-caching__table_kmz_klf_njc__entry__2}

| Description of process | Mobile screen view |
|-|-|
| Initial download :   The Download Cache option initiates a full on-demand download of the offline cache. Use this option when no cache exists on the device. When selected, the mobile app: * Downloads all data and resources configured for offline use. * Stores the data securely on the device for use without connectivity. * Displays a progress indicator while downloading. The mobile app can still be used at this time. * Does not affect existing local drafts, saved forms, or outbox items. {#manual-offline-caching__ul_xbt_plf_njc} |   |
| Update cache :   Once an offline cache already exists, the Update Cache option allows users to refresh the data manually. Use this option to update cached content with the latest data from the ServiceNow instance. |   |
[ ]

{#manual-offline-caching__table_kmz_klf_njc}