---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Using web search

# Using Now Assist web search on mobile {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Web search mode for Now Assist lets you perform an internet search from within Now Assist, showing external results from outside your organization.  
Figure 1. Web search mode on mobile

Web search mode is available for both standard and enhanced chat conversations as an opt-in feature via Now Assist
Virtual Agent assistant. Select the Start web search mode icon (![]()) to enter into web search mode. When in web search mode, all queries will be answered via internet search results rather than internal company search results. A banner that indicates you're in web search mode appears and will
disappear when you disable web search mode.  
To exit out of web search mode and return to internal search results, do one of the following:

* Type Exit in the search mode chat
* Select the End web search icon (![]())
* Select End in the web search banner (enhanced chat only)
{#using-na-web-search-mobile__ul_krg_xvb_cgc}

For more information on configuring web search, see [Manage an assistant chat experience](https://www.servicenow.com/docs/access?context=manage-assistant-chat-experience&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).