---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Configure access

# Configure mobile access for IP-restricted networks {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Configure mobile access to ServiceNow instances that use
adaptive authentication, which restricts access outside a defined IP address
range.

## Before you begin

To configure mobile access for IP-restricted networks, adaptive authentication must
be activated on your ServiceNow instance. For more
information, see [Activate adaptive
authentication](https://www.servicenow.com/docs/access?context=adaptive-authentication-plugin&version=australia&pubname=australia-platform-security&ft:locale=en-US).

Role required: admin

## About this task

For more information about adaptive authentication, see [Adaptive
authentication](https://www.servicenow.com/docs/access?context=adaptive-authentication&version=australia&pubname=australia-platform-security&ft:locale=en-US), which describes this policy
framework that is used to enforce authentication controls.

## Procedure

1. Navigate to Allsys_properties.list.
2. Make sure that the application scope is set to Global by selecting the globe icon (![Globe UI icon.]()) in the upper right.  
   If the application scope is not set to Global, then select the application scope setting and select Global from the list.
3. Search for and make sure that the values for the following properties are set to <kbd class="ph userinput">true</kbd>.  
   * glide.authenticate.auth.policy.enabled
   * glide.authenticate.preauth.allow.trusted.device

   {#config-mob-acc-iprstrctd-ntwrks__ul_zwj_2pj_mtb}

   This step verifies that an adaptive authentication policy is activated on
   your ServiceNow instance.
4. Search for the [adaptive authentication mobile system property names](https://servicenow-prod.fluidtopics.net/oSHVWl833wEoj6ZZQgH1ow "Use these system properties to configure access to IP-restricted networks for ServiceNow mobile apps.").  
   To edit the values for a property, double-click its name and fill in the
   fields in the System Property New record form as needed. If you can't find a
   property, select New to add it.

   Enter information on the form as needed.
   {#config-mob-acc-iprstrctd-ntwrks__table_zjf_wpj_mtb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the system property. If you are adding the system property, enter the name exactly as it appears in [Adaptive authentication for mobile apps system properties](https://servicenow-prod.fluidtopics.net/oSHVWl833wEoj6ZZQgH1ow "Use these system properties to configure access to IP-restricted networks for ServiceNow mobile apps."). For example, <kbd class="ph userinput">glide.device.token.allowed.time.limit</kbd>. |
   | Application | Application scope. Check that the application scope is set to Global. |
   | Description | Description of the system property. The mobile adaptive authentication system properties are described in [Adaptive authentication for mobile apps system properties](https://servicenow-prod.fluidtopics.net/oSHVWl833wEoj6ZZQgH1ow "Use these system properties to configure access to IP-restricted networks for ServiceNow mobile apps."). |
   | Choices | Choices for your system property. Leave this field empty. The field does not apply to adaptive authentication for mobile apps. |
   | Type | The data type of the system property. The data types are described in [Adaptive authentication for mobile apps system properties](https://servicenow-prod.fluidtopics.net/oSHVWl833wEoj6ZZQgH1ow "Use these system properties to configure access to IP-restricted networks for ServiceNow mobile apps."). |
   | Value | The value that is used for the system property. The value ranges and default values are described in [Adaptive authentication for mobile apps system properties](https://servicenow-prod.fluidtopics.net/oSHVWl833wEoj6ZZQgH1ow "Use these system properties to configure access to IP-restricted networks for ServiceNow mobile apps."). If you don't enter a value for this field, the default value is used. |
   | Ignore cache | Option to ignore the cache. Make sure that this check box is selected. |
   | Private | Option to make the property private. Make sure that this check box is cleared. |
   | Read roles | Read roles for your system property. Leave this field empty. This field does not apply to adaptive authentication for mobile apps. |
   | Write roles | Write roles for your system property. Leave this field empty. This field does not apply to adaptive authentication for mobile apps. |
   [Table 1. System Property New record form]

   {#config-mob-acc-iprstrctd-ntwrks__table_zjf_wpj_mtb}
5. Select Update or Submit.
* **[Adaptive authentication for mobile apps system properties](https://servicenow-prod.fluidtopics.net/oSHVWl833wEoj6ZZQgH1ow)**   
  Use these system properties to configure access to IP-restricted networks for ServiceNow mobile apps.

*[\>]: and then