---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# External users

# Mobile external users {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Define external users to have availability to access your instance, but without access
to all the capabilities allocated to internal users. External users are usually third parties,
contractors, or external agents. External users are not employees of your organization.
External users can perform tasks like view knowledge base articles, create, edit and manage
incidents, and use Virtual Agent chat, without affecting the security of the instance. The
snc_external role is assigned to external users and specifies that such users have fewer
privileges. For more information on the snc_external role and how it is defined, see [External roles in self-registration](https://www.servicenow.com/docs/access?context=external-roles-self-registration&version=australia&pubname=australia-platform-security&ft:locale=en-US) and [Explicit roles in CSM](https://www.servicenow.com/docs/access?context=explicit-roles-in-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).

## Functionality not available to mobile external users {#external-user-mobile__section_pr5_g4b_spb}

The following is a list of different functionalities and capabilities not available to external users on mobile.

* Zing search - The search bar is not displayed for screens that use Zing search. For AI Search, the search bar is displayed.
* Charts - Both Performance Analytics and reporting charts are not displayed.
* Attachments - By default, external users are not able to view, edit, or upload attachments. To enable external users to view, edit, or upload attachments, set the allow_snc_external_attachment_access mobile property to <kbd class="ph userinput">true</kbd>. For more information, see [Enable external users to access attachments](https://servicenow-prod.fluidtopics.net/xMNGFi3Lh1ZU1s82J7k2bw "Enable users who have been assigned the snc_external role to be able to view, upload, and download attachments on their ServiceNow mobile app.").
* Offline - Mobile offline mode is not available. External users without an internet connection cannot continue to work from a mobile device.
* Debug drawer - The ability to display performance-related data via the debug drawer, is not available.
* Impersonate user - External users cannot use the mobile impersonation functionality.
{#external-user-mobile__ul_mzm_y4b_spb}