---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Indoor Wayfinding and reservations

# Indoor Wayfinding and reservations {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use your ServiceNow mobile app to locate indoor resources at your site.
You can also use this feature to get step-by-step directions to the office or to other resource
locations.

Your administrator configures your ServiceNow instance to use map
plugins. These plugins support indoor map-based reservations and Indoor Wayfinding. This configuration enables you to view an indoor map of your
building that shows the available resources that you can reserve. Examples of indoor resources
are desks, conference rooms, lockers, or collaboration spaces.

You use map-based reservations to locate these resources on a map of your indoor space and
then submit requests to reserve these resources. You use Indoor Wayfinding to
get directions to desired locations in your building, such as the desk or office of a
co-worker.

Indoor Wayfinding and reservations includes these features.

## View interactive office floor plans on your mobile device {#indoor-wayfinding-reservations__section_lpt_5tw_vvb}

<br />

<br />

## Select and reserve available resources {#indoor-wayfinding-reservations__section_uxs_p5w_vvb}

<br />

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## Reserve multiple assets of the same kind at one time {#indoor-wayfinding-reservations__section_d34_cvw_vvb}

<br />

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## View a desired destination on a map and start wayfinding {#indoor-wayfinding-reservations__section_wnh_hww_vvb}

<br />

<br />

## Switch between floors of an office building {#indoor-wayfinding-reservations__section_sht_4ww_vvb}

First, choose the starting location:  

Then view the wayfinding route from your starting point:  

Finally, view the route to your destination:  

## Get step-by-step directions in text to any office location {#indoor-wayfinding-reservations__section_a3k_dyw_vvb}

<br />

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## Choose and set your own starting position {#indoor-wayfinding-reservations__section_sbn_jyw_vvb}

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