---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Blur app option

# Configure the blur app option to improve security {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a security feature, administrators can configure the mobile app to blur or appear blackened, depending on the operating system, when not in focus on a mobile device. When you double-click the home button on your mobile
device to close apps or navigate back to where you left off, the ServiceNow app appears blurred or blackened.

## Before you begin

Role required: admin

## About this task

Before you enable the glide.sg.blur_ui_when_backgrounded system
property, consider the following information.  
Important:  

For both iOS and Android, as of the the 20.1.0 mobile client release
:
    * The glide.sg.blur_ui_when_backgrounded system property is supported on both iOS and Android devices.
    * By default, the value for this property is set to <kbd class="ph userinput">false</kbd>, which turns it off.
    * The screen share feature isn't supported.
    * Users are prevented from taking screen shots and screen recordings.
    {#t_BlurApp__ul_hzr_xnc_rhc}

iOS specific
:   ServiceNow mobile apps appear blurred when not in focus on a mobile device.  
    Note:  
    For BlackBerry and Microsoft Intune variants, screen recordings and screenshots remain enabled.

Android specific
:   ServiceNow mobile apps appear blackened when not in focus on a mobile device.

## Procedure

1. Navigate to All and in the filter enter <kbd class="ph userinput">sys_properties.list</kbd>.
2. Open the record for glide.sg.blur_ui_when_backgrounded.
3. In the form, match the following values:  
   {#t_BlurApp__table_tgg_45x_xfb__entry__2}

   | Field | Description |
   |-|-|
   | Name | glide.sg.blur_ui_when_backgrounded |
   | Type | true \| false |
   | Value | true |
   [ ]

   {#t_BlurApp__table_tgg_45x_xfb}

## Result

With the property in place, the app is blurred when not in focus.