---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Configure action items/steps

# Configure action items and action steps in offline mode {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure action items to execute actions like create, edit and delete records while in offline mode. For an action item to perform multiple processes you must define separate action steps.

## Before you begin

Role required: mobile_admin, admin

## About this task

For an action item to work in offline mode, you must define the action item type to be multi-step and at least one action step to have an offline mode option and at least one online mode option. Offline steps only affect the local
database on the user's device, so any offline step that modifies local data must have a corresponding online step to update the instance database.

## Procedure

1. Navigate to All and in the filter enter <kbd class="ph userinput">sys_sg_write_back_action_item.list</kbd>.
2. Either select an existing action item or select New to create a new action item.
3. In the Type field select MultiStep.
4. Complete the rest of the form as required.
5. Select Submit.
6. Navigate to All and in the filter enter <kbd class="ph userinput">sys_sg_write_back_action_step.list</kbd>.
7. Either select an existing action step or select New to create a new action step.
8. In the Writeback Action Item field, select the action item you created in the earlier steps.
9. In the Applicable for field, select either Offline or Both.
10. In the Type field, select either New, Update, Delete or Local Save.  
    Note:  
    The Local Save option relates only to offline steps. The option is used to save input form data locally on the user's device when users perform either a Save or Submit action.
11. **Optional:** Select the associated attachments to current record field and choose the relevant attachment inputs.  
    Attachments added in the input form are linked to the record when the write-back action step is triggered by a Save or Submit action. For more information, see [Associate input form attachments to the activity stream in offline](https://servicenow-prod.fluidtopics.net/M9f~EFF4mPJ8Ff8LbszhIQ "Attachments added through input forms aren't displayed in the record activity stream by default, when working offline. Configure the write-back action step to associate attachments with the activity stream, so they appear immediately alongside other record updates.").
12. Complete the rest of the form as required.
13. Select Submit.