---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Enabling/selecting options

# Enabling and selecting location tracking options {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn how to enable location tracking for the Mobile Agent and
select the location tracking option best suited for your users.

## Before you begin

Enable geolocation features on your instance by activating the Geolocation plugin
\[com.snc.geolocation\]. The Geolocation plugin gives you access to the manual
tracking option. You must purchase a subscription before activating the plugin. For
details on plugin activation, see [Activate a
plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=australia&pubname=australia-platform-administration&ft:locale=en-US). For more details, see [ServiceNow
plugins](https://www.servicenow.com/docs/access?context=c_ServiceNowPlugins&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

To enable the action-based location tracking option, ensure that you have the Mobile
Location Tracking plugin \[com.glide.sg.location.tracking\] installed. For more
information about action-based location tracking and its settings, see [Configuring action-based location tracking](https://servicenow-prod.fluidtopics.net/UJLGlIjB5lp0bbHfN1UT_A "Configure action-based tracking location properties. This tracking option starts and stops tracking based on the actions a user performs.").

Role required: admin

## Procedure

1. Navigate to AllSystem MobileMobile BrandingMobile App Configs.
2. Select Mobile Agent.
3. In the Mobile app config form, under the Location Tracking area, select the Geolocation enabled field.
4. Select the lock icon (![Lock icon.]()) in the Location Tracking Options field to edit the field, and select from the following location tracking options.

   | Tracking options | Behavior in the Mobile Agent |
   | Manual tracking | Displays the manual location tracking option to the user. Note: Manual location tracking contains configurable properties. For more information, see [Configuring manual location tracking](https://servicenow-prod.fluidtopics.net/I0YnYDN0CNC7ymmG6RiXrw "Configure manual location tracking system properties to control how location tracking registers the activity of your users, while performing their tasks."). <br /> <br /> |
   | Action-based tracking | Displays the action-based location tracking option. Note: Action-based location tracking contains configurable properties. For more information, see [Configuring action-based location tracking](https://servicenow-prod.fluidtopics.net/UJLGlIjB5lp0bbHfN1UT_A "Configure action-based tracking location properties. This tracking option starts and stops tracking based on the actions a user performs."). <br /> <br /> |
   | Action-based and manual tracking option | Displays both the manual and action-based tracking options in the Agent Mobile app. The user selects which option to use. |
   |-|-|

   {#location-tracking-enable__choicetable_dn4_2vy_2wb}
5. Select the unlock icon (![Unlock icon.]()) in the Location Tracking Options field to save the location tracking option.
6. Right-click in the header and select Save.
* **[Configuring manual location tracking](https://servicenow-prod.fluidtopics.net/I0YnYDN0CNC7ymmG6RiXrw)**   
  Configure manual location tracking system properties to control how location tracking registers the activity of your users, while performing their tasks.
* **[Configuring action-based location tracking](https://servicenow-prod.fluidtopics.net/UJLGlIjB5lp0bbHfN1UT_A)**   
  Configure action-based tracking location properties. This tracking option starts and stops tracking based on the actions a user performs.

*[\>]: and then