---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Configure an alert

# Configure a mobile alert for a record screen {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Configure a mobile alert overlay for a record screen to inform users of an important
message and to redirect them to a specific screen. Only one mobile alert is available per
instance.

## Before you begin

When configuring an alert for a record screen, you must have a record screen to display
the alert. See, [Record screen](https://servicenow-prod.fluidtopics.net/xGWWpt3H0iUEYOOmpq3WkQ "Record screens display content for a specific single record.").

Role required: admin

## Procedure

1. Configure a navigation function button for use within a mobile alert.
   1. In the web-based UI, enter `sys_sg_button.list` in the filter navigator.
   2. Select the button to use with the mobile alert.
   3. On the Function, make sure to fill the following fields:  
      1. Name: Title for the button
      2. Type: Select the `Navigation` option.
      3. Context: Select the `Record` option.
      4. Destination type: Select the `Screen` option.
      {#form-screen-alerts__ol_yjx_zs5_fqb}
   4. Select the Condition tab and define the conditions that apply for the display and the hiding of the mobile alert. For more information, see [Configure a navigation to a screen](https://servicenow-prod.fluidtopics.net/sE296nSAydqBoygR4cdCSQ "Navigation functions enable you to define simple ways for end users to navigate within the mobile platform, for example, navigating to a record from a field on another record.").
   5. Select the Action Completion tab.
   6. In the Destination screen field, select the reference lookup icon (![Reference lookup icon]()) and select a screen where the instance redirects the user to.
   7. Select Submit.
   {#form-screen-alerts__substeps_ip2_js5_fqb}
2. Configure the mobile alert content displayed to the user.
   1. Enter `sys_sg_alert.list` in the filter navigator.
   2. On the Mobile Alerts form, click New.
   3. On the form, fill in the fields.  
      {#form-screen-alerts__table_abc_sv5_fqb__entry__2}

      | Field | Description |
      |-|-|
      | Name | Name of the alert. |
      | Title | Title of the alert message displayed to the user. |
      | Message | Body of the message displayed to the user. |
      [Table 1. Mobile Alert form]

      {#form-screen-alerts__table_abc_sv5_fqb}
   4. Select the Dismiss Button tab and enter a text that displays to the user in the Dismiss button label field. Examples are "Close" and "Dismiss".  
      These texts are translated field types associated with the Translated
      Name / Fields \[sys_translated\] table, see [Translated
      Name / Field table](https://www.servicenow.com/docs/access?context=r_TranslatedNameFieldTable&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
   5. Select the Primary Button tab.  
      1. Enter a text in the Primary button label field that redirects the user to a screen. Examples are "View" and "Display".

         These texts are translated field types
         associated with the Translated Name / Fields
         \[sys_translated\] table, see [Translated Name / Field table](https://www.servicenow.com/docs/access?context=r_TranslatedNameFieldTable&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
      2. In the Primary button field, select the reference lookup icon and select the navigation function button you defined earlier.
      {#form-screen-alerts__ol_qhl_c1v_fqb}
   6. Select Submit.
   {#form-screen-alerts__substeps_mcr_555_fqb}
3. Enable the mobile alert in a record screen by adding a reference to the mobile alert.
   1. Enter `sys_sg_form_screen.list` in the filter navigator.
   2. Select a record screen that displays the mobile alert.
   3. In the Alert field of the Record screen form, select the reference lookup icon and select the record screen where the alert displays.
   4. Select Submit.
   {#form-screen-alerts__substeps_ids_k1v_fqb}

## Result

The mobile alert overlay displays over a list screen. The
alert contains a message, the navigation function button, and the option to close the
alert. There is also an alert icon (![Alert icon with a red spot to show call to action is required.]()) in the screen header. The user can tap on the icon at any time, to review the
mobile alert. The red spot indicates to the user that they have not performed the call
to action.

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