---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Add a Virtual Agent launch button

# Add a button to your mobile web screen that launches Virtual Agent {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Admins can configure a button on a mobile web screen that end users can use to launch Virtual Agent from their mobile device.

## Before you begin

Role required: admin

## About this task

To add a button to your mobile web screen, you must use UI Builder. For more information, see [UI Builder](https://www.servicenow.com/docs/access?context=ui-builder-overview&version=australia&pubname=australia-application-development&ft:locale=en-US).

## Procedure

1. Navigate to AllNow Experience FrameworkUI Builder.
2. Search for your mobile web screen and select it to open it.
3. In your mobile web screen UXF page, under Data and scripts, select Add data resource.
4. In the Select a data resource dialog box, search for <kbd class="ph userinput">Mobile app bridge</kbd>, select it, and then select Add.
5. In the region of the mobile web screen where you want to add the button that launches Virtual Agent, select the plus sign to add a component.  
6. Select the Component you want to use to launch Virtual Agent in the mobile web screen.  
   For example, if you want to add a button that users can select to launch Virtual Agent, select Components and then select Button.

7. Select the button in your mobile web screen UXF page to configure the component in the menu on the side of the screen:  
   1. Select Configure to add a Label for the button, such as <kbd class="ph userinput">Virtual Agent</kbd>.
   2. Select Events to connect the button to the API method that launches Virtual Agent.
   3. In the Events menu, select Add handler.
   4. In the Choose a handler dialog box, scroll down to Mobile app bridge, and select LAUNCH CHAT.
   5. Select Continue, and then select Add.
   {#mobwebscreen-add-button-virtagent__ol_p2r_qjj_qfc}
8. Select Save to save your configuration.

## What to do next

In your mobile web screen on your device, refresh the mobile app to display the button you added for Virtual Agent.

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