---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Exploring Otto

# Exploring ServiceNow Otto for Mobile {#ariaid-title1}

* Release version: Australia
* 
* Updated July 14, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

With ServiceNow Otto for Mobile, your users can generate case resolution notes to wrap up cases faster, generate answers to search questions, and augment the Virtual Agent experience.

## Overview {#exploring-now-assist-mobile__section_ojn_hc4_51c}

The following generative AI capabilities are available for mobile:

* Case resolution notes generation can help agents wrap up cases faster by summarizing the case details.
* Otto Virtual Agent uses generative AI to deliver more direct, relevant, and conversational responses to questions.
* ServiceNow Otto for AI Search improves the search experience with the ability to generate or find the most relevant answers to your questions.
{#exploring-now-assist-mobile__ul_s23_wkl_y1c}

## Skills {#exploring-now-assist-mobile__section_zvp_kml_y1c}

Otto includes the generative AI skills and features that enable users to generate resolution notes.  
Figure 1. Resolution notes generation

Using Otto on their mobile device, agents can generate resolution notes that summarize work orders instead of writing them out manually. Agents can change the notes before they save them to the work order record.  
Figure 2. Answer generation in Virtual Agent

With Otto in Virtual Agent, users can enjoy a better experience that combines AI Search and chat. These skills can help resolve issues faster in Virtual Agent and lower the need for a live agent.  
Figure 3. AI-powered search

ServiceNow Otto for AI Search combines the power of search with the Now LLM Service generative AI model to give you AI-generated or AI-chosen answers relevant to your question.