---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Record screen

# Record screen {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Record Screen

Record screens in ServiceNow are designed to display content for individual records, allowing users to view, edit, and take actions.
They include a default details screen and can be enhanced with various embedded screen segments using the Mobile App Builder.
Show full answer Show less  

## Key Features

* **Configuration Options:** Control the content and appearance of record screens through the record configuration screen in Mobile App Builder.
* **Fetch Type:** Optimize load times by adjusting when data is fetched.
* **Embedded Screen Segments:** Utilize five types of segments including dynamic segments, activity streams, details screens, embedded lists, and related lists to enrich user experience.
* **UI Parameters:** Create variables for user input or database queries to personalize the record display.
* **Role Access:** Restrict user access based on roles to ensure security.

## Key Outcomes

By effectively configuring record screens, ServiceNow customers can enhance user interaction with important data, streamline processes through dynamic content presentation, and improve overall efficiency by minimizing navigation steps. This leads to a more intuitive and responsive mobile interface for managing records.  
Record screens display content for a specific single record.
Use record screens to display the content of a single record. You can configure functions on
record screens to allow users to make edits and take actions. Record screens support top menu
functions, footer functions, and smart buttons.

When a record screen is created, a details screen is configured by default. Add any of the five additional screen segment types listed below as needed.

Within a record screen, you can control the embedded screen segments. There are five types of embedded screen segments available for use when configuring a record screen through Mobile App Builder.

## Record screen configuration {#form-screen__section_hqq_zvs_tlb}

Use the record configuration screen in Mobile App Builder to control the content and appearance of your record screen.
Figure 1. The configuration screen for record screens in Mobile App Builder

## Record screen fields {#form-screen__section_jzx_rjl_rwb}

The record screen configuration form in Mobile App Builder contains the following fields.

Name
:   The screen name for the record header. This name is visible to the end users.

Description
:   Description of the record screen. This name is not visible to end users.

Settings
:
    * Fetch Type: Controls when the data is loaded onto the screen. Change your fetch type to optimize load time performance.
    * Dynamic Pre-Fetch Count: Defines when you select a fetch type of Dynamic.
    * Hide Screen Name: Hides or shows the screen name in the Record screen.
    {#form-screen__ul_js1_zjl_rwb}

View Using (Legacy Card / Card)
:   A card used for the header section of the record screen. Use Mobile Card Builder to change the appearance of your mobile card or the fields displayed on the card. For more information about using Mobile Card Builder, see [Customize a screen using Mobile Card Builder](https://servicenow-prod.fluidtopics.net/S2PtCz3c9a1GKLvI3Kot4w "Use Mobile Card Builder to modify the cards for your screens.").

Icon
:   Icon that appears in the header of the launcher screen.

Alert
:   You can configure a mobile alert overlay for a record screen to inform users of an important message and to redirect them to a specific screen. For more information about configuring an alert, see [Configure a mobile alert for a record screen](https://servicenow-prod.fluidtopics.net/Hu5vXH1MyX~3emLM1HHMwg "Configure a mobile alert overlay for a record screen to inform users of an important message and to redirect them to a specific screen. Only one mobile alert is available per instance.").

Data item

:   The data item defines what table you want data from and what conditions must be met for the data to be displayed. You can select an existing data item or create a new one.

    Data items are not required when a record screen is used as an embedded screen on a list item config.

Record screen segments
:
    * Record screen segment: Within a record screen, you can control the embedded screen segments. There are five types of embedded record screen segments you can use when configuring a record screen. These record screen segments are listed in the following section.
    * Dynamic record screen segment: Dynamic segments in a record screen enable users to see a subset of relevant records rather than a whole list of records. Use dynamic segments to create a link between selected elements near the top of the screen and the content displayed below.
    {#form-screen__ul_lbj_hll_rwb}

Top menu function
:   For each function you create for an application, you must associate it with a specific location. For more information, see [Associate a function with a location in the app](https://servicenow-prod.fluidtopics.net/Augs8xkDK6V0LwjrneytfQ "For each function you create for an app, you must associate it with a specific location. You can associate most functions with a top menu, a swipe, or a specific field.").

UI parameters
:   Parameters are a way of creating a variable or a placeholder for input from an end user or from the database. The variable then queries the database or the user for more information. You can add parameters to a data item
    or an action item.

Dynamic screen name
:   Dynamically inherit a name from a field in a previous record.

Role access
:   Limit user access to the record screen.

## Record screen segments {#form-screen__section_jkd_2ys_tlb}

|-|-|
| Activity stream screen segment Use an activity stream screen to display work notes, comments, and/or attachments for the record. Your users can configure whether all three of these are visible, or only a select few are visible. To configure an activity stream screen segment, see [Configure an activity stream screen for a record screen](https://servicenow-prod.fluidtopics.net/5_gMDR7Vm_ceWmHkUpNngA "Configure an activity stream screen on your form to give your users access to comments, work notes, and attachments relating to the record they are viewing. In addition, use activity stream segments when you want to show the history of updates for a record."). |   |
| Details screen segment Use a details screen to display specific screen fields from the record. On a record screen, you can see the same item view/pattern that was configured for the list item. Embed a details screen in your record screen when you want to display more info about the record. For more information on detail screens, see [Configure a details screen for a record screen](https://servicenow-prod.fluidtopics.net/pYrU0Bkf3v_3t4vPTgEPSw "Create a details screen to display record fields on your screen."). |   |
| Embedded browser screen segment Use an embedded browser screen to display content from a URL within a browser section. An embedded browser can display information such as related knowledge articles within your forms. For more information on embedded browser screens see [Configure an embedded browser screen for a record screen](https://servicenow-prod.fluidtopics.net/vJ6zlvxPx8gBx3_jGGV9cg "Add an embedded browser screen to display content from a URL within a browser section. This enables users to access information in a ServiceNow instance or on a page outside of your instance."). |   |
| Embedded list screen segment Use an embedded list screen to display a related list as an embedded tab within a record screen. An embedded list can provide a user immediate access to a single related list without the extra tap when using the related list screen. To configure an embedded list screen segment, see [Embedded lists for a record screen](https://servicenow-prod.fluidtopics.net/huLNPXxUyxUIkjYb~EeoYw "Use an embedded list to place a list of information that is related to your current record within a segment on your record screen so that your users don't have to navigate to a related list."). |   |
| Related list screen segment Use a related list screen to display related lists for the record. Each related list you configure appears in this related list screen. Your users can see the name of the list and tap to see the records within that list. To configure a related list screen segment, see [Configure a related list screen for a record screen](https://servicenow-prod.fluidtopics.net/CMcbfiu4f9CpXxOwIOLSiA "Create a related list screen to give your users easy access to records related to the record they're already viewing."). |   |
| Sections screen segment Enrich your record screen with the addition of item UI sections displayed in a card format. This capability presents content and users can trigger actions without the need to navigate to an additional list screen. To configure a sections screen segment, see [Configure a record UI section for a record screen](https://servicenow-prod.fluidtopics.net/~HBmNsCbF4cgNvhMN55~4w "Enrich your record screen with the addition of record UI sections displayed in a card format. This capability presents content and users can trigger actions without the need to navigate to an additional list screen."). |   |
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{#form-screen__table_glc_lgw_dlb}