---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Configure app

# Configure the ServiceNow app for
the default instance {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure apps that support managed configuration by deploying an XML configuration
file to users' iOS devices.

## Before you begin

Role required: admin

## About this task

Configuring the app for a default instance is only available for iOS devices.

## Procedure

1. In the XenMobile console, click ConfigureDevice Policies.
2. Click Add.
3. In the Add a New Policy page, under Apps, click App Configuration.
4. On the Policy Information page, enter the following information.

   | Field | Description |
   | Policy Name | Type a descriptive name for the policy. |
   | Description | Optionally, type a description of the policy |
   |-|-|

   {#config-app-default-instance-citrix__choicetable_lvv_ffh_2db}
5. Click Next.
6. In the Policy Platforms panel, select iOS.
7. In the Identifier list, select Add new.
8. Enter the following in the add new identifier field: <kbd class="ph userinput">com.servicenow.servicenow</kbd>.
9. In the Dictionary content field, enter the following text.  

       <dict>
       	<key>SNDefaultInstanceURL</key>
              <string>https://<instance_name>.service-now.com</string>
       </dict>

   Use the name of your own instance where it says \<instance_name\>.
10. Click Check Dictionary to verify the XML.
11. **Optional:** Depending on the deployment rules for your organization, use the Deployment Rules section to configure deployment rules.
12. Click Next.
13. From the Delivery Group Assignments page, select the delivery groups for users that you want to have the ServiceNow application. You can also configure a deployment schedule.
14. Click Save.
**Related topics**   

* [Citrix: Add apps](https://docs.citrix.com/en-us/xenmobile/server/apps.html)
* [Citrix: Android for Work](https://docs.citrix.com/en-us/xenmobile/server/provision-devices/android-for-work.html)
* [Citrix: App configuration policy](https://docs.citrix.com/en-us/xenmobile/server/policies/app-configuration-policy.html)
* [Citrix: VPN policy](https://docs.citrix.com/en-us/xenmobile/server/policies/vpn-policy.html)

*[\>]: and then