---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Mobile text search

# Mobile text search {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Find items, articles, and people by entering text in the search area.
Use search in the launcher screen header to quickly find information within the defined search sources while on your mobile device.

Your administrator can configure a search area within launcher screen headers and define a set of tables that can be searched through. There are two search engine types which your administrator can configure, Zing text indexing
and search engine and AI Search. Zing search is available throughout all mobile platforms, whereas AI Search is available only on Now Mobile. For details on how an administrator can configure this features, see [Enable global search in your screen launcher](https://servicenow-prod.fluidtopics.net/p6VX0LfcNaNe~5ZKHUNKoQ "Enable global search using the Zing search engine on your screen launcher, to give your users the ability to quickly find information within the defined search sources.").

The appearance and capabilities of the Zing and AI Search results differ. You may notice this difference as admins can configure the different search engines on different launcher screens throughout a single instance.

|-|-|
| Figure 1. Zing (global) search results | Figure 2. AI Search search results |
[ ]

{#sg-mobile-text-search__table_arb_qnd_h4b}

Both search engines provide search suggestions as you type. They also include navigation tab
filters which streamline the results displayed to help you find your specific answer. Zing
search engine is available for all mobile platforms and utilizes additional data sources not
associated with AI Search, such as CMDB records. For a list of tables that AI Search doesn't support for indexing, see [ServiceNow AI Platform tables excluded from AI Search
indexing](https://www.servicenow.com/docs/access?context=reference-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US).  
AI Search has the following additional capabilities and behaviors to assist you in your search.

* Recent and popular searches - When tapping the search bar, suggested search options display according to your personal search history and queries by all users on the instance.
* Auto-correct typos - Misspelt words are automatically corrected. 
* Synonym handling - The search engine is able to look for similar words entered and produce results accordingly. For example, if you enter "holiday" the AI Search also searches for "vacation".
* Genius cards and action items - Genius result cards display the most relevant answers in an attractive visual layout. They can also contain buttons for you to perform an action.
{#sg-mobile-text-search__ul_b1y_svd_h4b}