---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Otto for Mobile Agent

# Otto for Mobile Agent {#ariaid-title1}

* Release version: Australia
* 
* Updated July 22, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use generative AI skills in your Mobile Agent® app to get answers and complete tasks more efficiently.  
ServiceNow Otto® Mobile Agent® skills:

* Record summarization
* Resolution notes generation
{#now-assist-agents-mobile__ul_rgz_kbh_zcc}  
Figure 1. Record summarization

The Otto summarize record skill allows you to use generative AI to create a condensed summary of a chosen work order task. You can either open Otto from within a record and select the Summarize Record option, or open Otto from the Home Screen and type "Summarize" to choose which work order task should be summarized.

For more info on how to use the summarize record skill, see [Generate a record summary on mobile](https://servicenow-prod.fluidtopics.net/PcI5A3mZuG_AKob7DYzcXg "Generate a summary of a record in your Now mobile app using Now Assist.").  
Figure 2. Resolution Notes Generation

The resolution notes generation skill generates a condensed version of an incident's resolution notes using Otto. Agents can then edit the resolution notes before submitting them and saving them to the work order record.

For more info on how to use the resolution notes generation skill, see [Generate work order resolution notes on mobile](https://servicenow-prod.fluidtopics.net/0uug2JOQvCskp6lNW50uBw "Generate resolution notes in your Mobile app that summarize your work order task record.").