---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Optional settings

# Optional settings for multi-user configuration {#ariaid-title1}

* Release version: Australia
* 
* Updated April 29, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use optional settings on a shared device to define how long users are allowed to remain inactive before being required to reenter their PIN. The default is 300 seconds. You also have the option define the maximum number of
users permitted on a shared device. The default is 15 users.

## Before you begin

Role required: mobile_admin, admin

## About this task

There are three optional settings that can be used when working with the multi-user configuration on a shared device.

* Set the maximum number of users on a shared device. The default is 15 users the maximum is 30 users.  
  Note:  
  If the maximum number of users has been reached and an additional user tries to add themselves, they are given the option to remove the user who has been inactive on the device the longest.
* Enable the EnablePushNotificationinSharedDeviceMode property. By default, push notifications in a shared device are not enabled. Only use this property and set to true if you want to display push notifications to the active user.  
  Note:  
  Enabling push notifications on a shared device shows full message content in notifications and banners, risking exposure of other users' sensitive information. For this reason, push notifications are turned off by default.
* Set the maximum idle time before users are prompted to re-enter their PIN. The default is 300 seconds. This feature is described in the topic [PIN timeout](https://servicenow-prod.fluidtopics.net/dRxgLZb0IWawz5f9_Okv~Q "Configure the PINIdleTimeout property to define the PIN timeout for different ServiceNow mobile apps. You can use this property to enhance security by controlling how long users are allowed to remain inactive before being required to reenter their PIN.").
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## Procedure

1. Set the number of users on a shared device.  
   1. Navigate to AllAll \> sys_sg_properties.list. The Mobile Properties form displays.
   2. In the Mobile Properties list, select  New.
   3. Type the mobile property name MaxUsersPerSharedDevice in the name field.
   4. Select Integer in the Type field.
   5. Enter a number between 2 and 30 in the Value field.  
      Note:  
      The value must be between 2 and 30. Any entry outside of this range defaults to 15.
   6. Select Update.
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2. Set EnablePushNotificationinSharedDeviceMode to <kbd class="ph userinput">true</kbd> to allow notifications and banners to be displayed to the active user on the shared device.  
   1. Navigate to AllAll \> sys_sg_properties.list. The Mobile Properties form displays.
   2. Search for the property EnablePushNotificationinSharedDeviceMode and select it or add the property if it does not already exist.
   3. Select True/False is in the Type field and enter <kbd class="ph userinput">true</kbd> in the Value field.  
      Note:  
      If this parameter is set to <kbd class="ph userinput">true</kbd> and the device is in shared mode, push notifications are only sent to the currently active user. This means that another user may receive notifications that were not intended for them.
   4. Select Update.
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