---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Mobile voice search

# Mobile voice search {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Find items, articles, and people using native speech recognition from an app on their
mobile device.

## Using voice search {#sg-voice-search__section_tzj_cwx_xjb}

|-|-|
| ![Applet launcher with search bar and voice search.]() | Take advantage of the speech recognition feature of your mobile device. Use voice search by tapping the microphone icon (![Microphone icon]()) that appears on the right side of a search bar. Use your device's voice recognition interface to record your search query, which is then converted to text and entered as the search query in your app. The first time you use the voice search feature, your mobile device may prompt you to allow your ServiceNow app to record audio. Note: Your administrator must enable this feature. For details on enabling voice search on your instance, see [Enable voice search](https://servicenow-prod.fluidtopics.net/TBUcb~EHlHFQ5uFAMtx9yA "Enable your users to search for items, articles, and people using native speech recognition from an app on their mobile device."). |
[ ]

{#sg-voice-search__table_occ_jby_xjb}

The first time you use the voice search feature, your mobile device may prompt you to allow
your ServiceNow app to record audio.  

|-|-|
|   |   |
[ ]

{#sg-voice-search__table_djq_phy_xjb}

If you deny this permission, you cannot use the voice search feature. The microphone icon
changes to a disabled microphone icon (![Disabled microphone icon]()).

## Third-party data usage {#sg-voice-search__section_w4m_41y_qjb}

Depending on your mobile device's operating system, the voice recordings you create with the
voice search feature are sent to Google or Apple to be processed
into a text query. ServiceNow does not have control of the recording once
it has been sent.