---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Add app

# Add the ServiceNow app to Citrix
XenMobile {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the ServiceNow for
Cetrix XenMobile distribution.

## Before you begin

Role required: admin

## Procedure

1. Sign in to the XenMobile console.
2. Click ConfigureApps.
3. Click Add, then choose Public App Store.
4. In the App Information pane, complete the following information.

   | Field | Description |
   | Name | Type a descriptive name for the app. The name appears under App Name on the apps table. |
   | Description | Type an optional description of the app. |
   | App category | In the list, click the category you want to add the app to. |
   |-|-|

   {#add-mobile-app-citrix__choicetable_ugb_ggb_2db}
5. Click Next.
6. Under Platform, select the following platforms, or the platforms that are applicable to your distribution plan.  
   * iPhone
   * iPad
   * Android for Work
   {#add-mobile-app-citrix__ul_ygt_hhb_2db}
7. For each of the platforms, complete the following steps.
   1. In the search bar, search for <kbd class="ph userinput">ServiceNow</kbd>.
   2. Click the ServiceNow tile.  
      The App Details fields are pre-populated with information related to the app.
   3. Configure the deployment rule depending on your organizations deployment plan.
   4. Click Next.

   {#add-mobile-app-citrix__substeps_m4b_thb_2db}  
   If Android for Work cannot find the ServiceNow application, the app might not be approved for your organization. You can [approve the app in the
   Google Play store](https://servicenow-prod.fluidtopics.net/T67XZNzgb~ywxk3HpepNpQ "Android for Work may not be able to find the ServiceNow application. If that is the case, the ServiceNow App might not be approved for your organization. You can approve the app by finding it in the Google Play store.").

   If the search results still do not display in
   Citrix, click Didn't find the app you were looking for? then enter the URL for the app:
   https://play.google.com/work/apps/details?id=com.servicenow.servicenow.
8. Click Next.
9. **Optional:** From the Approvals page, configure the workflow for your company.  
   You only need to use workflows when you need approval when creating user accounts. If you do not need to set up approval workflows, skip to the next step. For more information on configure workflows for Citrix, see the [Citrix product documentation](https://docs.citrix.com/en-us/xenmobile/server/apps.html).
10. From the Delivery Group Assignments page, select the delivery groups for users that you want to have the ServiceNow application. You can also configure a deployment schedule.

## What to do next

After successfully adding the ServiceNow app from the iOS
store platforms, install the ServiceNow application from
the Citrix Hub app from your devices. For Android, the ServiceNow app appears in the
Google Play Store managed by your Android Work Profile.

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