---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Add Android app

# Add the ServiceNow app for Android
to MobileIron {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the ServiceNow app
for Android for MobileIron distribution.

## Before you begin

Role required: admin

## Procedure

1. Sign in to the MobileIron portal.
2. Navigate to AppsApp Catalog, then click Add.
3. From the search menu list, select the Google Play store.
4. In the search bar, type <kbd class="ph userinput">ServiceNow</kbd>.
5. Select the ServiceNow app from the results.
6. Click Next.
7. **Optional:** Describe and add screenshots of the app.
8. Click Next.
9. Set a distribution level for this configuration of the app.  
   * Everyone: The app is added to all user-compatible devices.
   * No one: The app is staged for distribution at a later date.
   * Custom: The app is distributed only to users or groups you choose.
   {#add-android-mobileiron__ul_ahb_mvl_mcb}
10. In the App Configuration Summary section, click Managed Configurations for Android.
11. Add the name and configuration value for the default instance configuration.  
    {#add-android-mobileiron__table_a2c_lt2_mcb__entry__2}

    | Field | Description |
    |-|-|
    | Name | Name for the configuration, for example, Default instance. |
    | Configuration value | The full instance URL, for example, <kbd class="ph userinput">https://&lt;instance name&gt;.service-now.com/</kbd> . |
    [Table 1. Configuration Setup fields]

    {#add-android-mobileiron__table_a2c_lt2_mcb}
12. Set a distribution level for this configuration of the app.  
    * Everyone: The app is added to all user-compatible devices.
    * No one: The app is staged for distribution at a later date.
    * Custom: The app is distributed only to users or groups you choose.

    {#add-android-mobileiron__ul_azp_hlx_lcb}  
    Figure 1. MobileIron app config
13. Click Next.
14. Click Done.
{#add-android-mobileiron__steps_rym_dn2_mcb}

## Result

The ServiceNow app for Android from the Google Play store appears in the App Catalogs section on the MobileIron Portal. Mobile users can download it from the MobileIron App Catalog.

For more information on the MobileIron App
Catalog, see the [MobileIron documentation](http://mi.extendedhelp.mobileiron.com/49/all/en/desktop/App_Catalog.htm).

If your
instance is on an internal network, you might need to configure the VPN. For more
information,
see the MobileIron documentation on [VPN configuration](http://mi.extendedhelp.mobileiron.com/49/all/en/desktop/VPN_Configuration.htm).

*[\>]: and then