--- sourceDocument: Australia Mobile Configuration and Navigation sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile Release : - australia ft:locale : - en-US ft:publication_title : - Australia Mobile Configuration and Navigation ft:clusterId : - mobile bundleId : - mobile workflow : - Development, Data and Analytics --- # ServiceNow Otto for Mobile # ServiceNow Otto for Mobile {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Mobile ServiceNow Otto for Mobile is a generative AI platform designed to enhance case management by summarizing case information, generating resolution notes, and supporting conversational interactions with requesters. It integrates AI skills within the ServiceNow mobile environment to improve efficiency and user experience. Show full answer Show less ## Key Features * **Generative AI Skills:** Otto for Mobile offers various AI capabilities including case summarization and note generation that help streamline case handling processes. * **Activation and Configuration:** Customers can activate Otto for Mobile and configure its AI skills to fit their specific workflows and needs. * **Requester Conversational Experience:** The platform supports conversational AI to facilitate interactions with requesters, making communication more intuitive and effective. ## Important Considerations * **Regional Availability:** Some AI features may only be available in select regions; customers should verify feature availability for their location in future releases. * **AI Limitations and Responsible Use:** As an AI-driven application, Otto for Mobile may not always provide fully accurate or complete information. Customers are advised to thoroughly test and supervise AI outputs, especially when deploying in sensitive or high-impact areas such as healthcare, finance, or security. Reliance solely on AI-generated results for decision-making is discouraged. * **Compliance with AI Policies:** Usage must comply with ServiceNow's AI Acceptable Use Policy, which may be updated periodically. ## Data Handling and Privacy * **Data Processing:** Customer data is transferred from individual ServiceNow instances to a centralized ServiceNow environment, potentially hosted in different data center regions or third-party cloud providers like Microsoft Azure, following ServiceNow's internal compliance policies. * **Data Collection:** Inputs, outputs, and edits generated by the application are collected to improve ServiceNow's AI technologies. Task data and chat transcripts are also gathered for specific AI features like Case Assist and Chat Assist. * **Opt-Out Options:** Customers can opt out of future data collection at any time through the provided opt-out mechanisms. ## Support and Resources Customers can access help and troubleshooting resources via the ServiceNow Community on AI and Intelligence, the Known Error Portal, or by contacting Customer Service and Support. Use ServiceNow Otto® for Mobile platform to summarize case information, generate case resolution notes, and more. ## Get started {#now-assist-mobile-landing__section_zfh_hpn_51c} |-|-|-| | [ExploreLearn about the generative AI skills available in Otto for Mobile.](https://servicenow-prod.fluidtopics.net/u2QAmvZwQrS7dVVu84b84g "With ServiceNow Otto for Mobile, your users can generate case resolution notes to wrap up cases faster, generate answers to search questions, and augment the Virtual Agent experience.") | [ConfigureActivate Otto for Mobile and configure generative AI skills.](https://servicenow-prod.fluidtopics.net/H0ERgtwZrckLOzX~4ivAgw "Install and configure skills for ServiceNow Otto in Mobile.") | [UseLearn about the requester conversational experience.](https://servicenow-prod.fluidtopics.net/KXma5GuMfGWpqWeThG6Vjw "Use ServiceNow Otto for Mobile to enhance the mobile user experience.") | [ ] {#now-assist-mobile-landing__table_agh_hpn_51c} Important: Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases. ## Troubleshoot and get help {#now-assist-mobile-landing__section_fgh_hpn_51c} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-mobile-landing__ul_ggh_hpn_51c} ## AI limitations {#now-assist-mobile-landing__section_z3g_cjl_y1c} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-mobile-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-mobile-landing__section_z1x_ckl_y1c} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-mobile-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-mobile-landing__section_abx_ckl_y1c} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect task data (for Case Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).