---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Working with images and attachments

# Working with images and attachments in mobile {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn how to turn off the image annotation option and define attachment sources when working with various mobile components.
* **[Define attachment sources available to users](https://servicenow-prod.fluidtopics.net/mlICSNEA9t0ov0RAYHqDow)**   
  Control the origin of where images and files are sourced from, including a phone's gallery, camera, or file system. This capability confirms that images can't be reused and verifies that they aren't AI-generated.
* **[Turn off image annotation option](https://servicenow-prod.fluidtopics.net/nmy7J9ISQsLkAbGHo5skNQ)**   
  By default users can edit and annotate images including actions like adding text, drawing, and highlighting areas. This feature is supported for all attachment locations, including: activity stream, functions with type "attachments," and input form screens with field type "attachment."
* **[Storing media locally when taken from ServiceNow mobile apps](https://servicenow-prod.fluidtopics.net/cd6RmQxFAZCGCZeFik1Eqg)**   
  Provide users with the option to save and retrieve pictures and videos taken with the camera on their mobile app, onto their device. By default, these images are saved for 24 hours on the phone's local storage. You can set the storage time to be from 1 to 168 hours (1 week).