--- sourceDocument: Australia Mobile Configuration and Navigation sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile Release : - australia ft:locale : - en-US ft:publication_title : - Australia Mobile Configuration and Navigation ft:clusterId : - mobile bundleId : - mobile workflow : - Development, Data and Analytics --- # Mobile app structure # Mobile app structure {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Mobile app structure The ServiceNow mobile app is organized into various components and settings designed to help users efficiently access tools and data. Understanding this structure enables users to navigate the app effectively, customize their experience, and utilize key features such as notifications, search, and quick actions. Show full answer Show less ## Key Features * **App Icons:** Each ServiceNow app has a unique icon on your device, which can show badges for unread notifications. Branded apps may have different icons. * **Navigation Bar:** Located at the bottom, it contains tabs for settings, notifications, and frequently used screens. Administrators control tab visibility and order. A "More" tab appears if there are six or more icons. * **Launcher Screens:** Serve as home pages providing access to other screens, search, quick actions, and user info. The header defines screen titles and displayed information. * **Search:** Global search allows users to find data across configured sources within the instance. * **UI Sections:** Containers within launcher screens display various content like analytics previews and record information. * **Quick Actions:** Provide shortcuts to common functions such as record transfers or template usage. * **Settings:** Accessible from the navigation bar, settings include user info, instance details, location tracking, offline mode, preferences (language, notifications, security PIN, theme, analytics, banners), legal disclosures, feedback submission, app version, and logout functionality. * **Notifications:** Displays push notifications with options to mark as read/unread, delete, and prioritize critical alerts flagged by administrators. * **Screens:** Designed for specific tasks, screens display record-based information and can include multiple segments (switchable via tabs) and embedded screens (details, activity streams, related lists). Functions accessible through menus or swipes allow task execution and navigation. ## Practical Benefits for ServiceNow Customers * Efficient navigation through customizable navigation bars and launcher screens tailored by administrators. * Quick access to important functions via quick actions and embedded screen features. * Enhanced user experience with configurable settings for language, notifications, themes, and security. * Improved task management with critical alert prioritization and notification controls. * Offline mode support to maintain productivity without continuous connectivity. * Comprehensive search capability to find relevant data swiftly within the mobile app. Learn how components and settings are organized within ServiceNow® mobile apps to understand how to find the tools and data you're looking for. ## Components of a ServiceNow app {#mobile-layout__section_vh1_qwh_bjb} ## App Icons {#mobile-layout__section_ox2_cvh_bjb} |-|-| | Each ServiceNow app has its own icon on your mobile device. You can configure your apps to show a badge indicating the number of unread notifications you have in the app. Note: If your company has provided you with branded ServiceNow mobile apps, your icons may not match the image shown here. | ![]() | [ ] {#mobile-layout__table_mj1_gtk_cjb} ## Navigation bar {#mobile-layout__section_cg4_cvh_bjb} |-|-| | ![Navigation bar tabs with More tab.]() | Each ServiceNow app displays a navigation bar along the bottom of the screen. This bar displays icons called tabs, which you can use to access settings, notifications and commonly used screens or launcher screens. Your administrator selects which tabs appear in the navigation bar, and the order in which they appear. If a navigation bar has six or more icons, a More (![More icon.]()) tab displays. Tap the More tab to see the additional tabs in a list format. For information on navigation bar configuration, see [Navigation bar](https://servicenow-prod.fluidtopics.net/qv5r2DDV9~FLyGe8Gq8j7A "User the navigation bar in your mobile apps to access launcher screens, screens, settings, and notifications."). | [ ] {#mobile-layout__table_o2c_ttk_cjb} ## Launcher screens {#mobile-layout__section_bmm_dvh_bjb} |-|-| | Launcher screens serve as a landing page or a home page. Using a launcher screen, you can access other screens in various formats, as well as search, do quick actions, and find user information. Header : The header of the launcher screen defines how the title of the screen appears and what information is shown in the header. For more details on configuring headers, see [Configure a launcher screen header](https://servicenow-prod.fluidtopics.net/swTgG0JEg5DSRFM5vhmkbA "Create a launcher screen header to define how the title of the screen appears."). Search : Use global search to search through defined search sources configured on your instance. For more details, see [Global search for mobile](https://servicenow-prod.fluidtopics.net/psqGGOYNz0kmXz94hq_Xtg "Give your users the ability to search for information within the defined search sources from a mobile app."). UI sections : UI sections appear as containers within launcher screens. Within sections, you can see other screens, analytics previews, record information, and more. For more details on these sections, see [Launcher screen UI sections](https://servicenow-prod.fluidtopics.net/92pnq07MXYBWJ0fTwtPq9w "UI sections contain the screens, analytics previews, and record information on your launcher screens."). Quick Actions : Quick actions are a way to access commonly used functions, such as transferring records or using a template in the mobile app. For more details on quick actions, see [Quick actions](https://servicenow-prod.fluidtopics.net/3WSYKwehlrgbPG1oosN4HA "Define quick actions for your launcher screen so that your users can access commonly used functions, such as transferring records or using a template in the mobile app."). For more information on launcher screens configuration, see [Launcher screens](https://servicenow-prod.fluidtopics.net/j~FcnCpkp7WvBW6tncIm4A "Launcher screens serve as landing pages or home pages. Using a launcher screen, you can access screens in various formats, as well as search, do quick actions, and find user information."). | ![Application launcher in the Mobile Agent app.]() | [ ] {#mobile-layout__table_llw_b5k_cjb} ## Settings {#mobile-layout__section_snr_hvh_bjb} |-|-| | | Use the settings screen to configure multiple options and review information about the app. The settings page is accessed from the Settings tab on the navigation bar. The following are examples of available options. These options may vary according to the operating system you use. Header : The header displays the name of the logged-in user and last login time and date. Instance : Tap to view the ServiceNow instance you're currently using, and the instances that are available to you. For more information, see [Working with mobile accounts](https://servicenow-prod.fluidtopics.net/BQDVNreVulqrZEZ0tmIx6g "An account is your ServiceNow environment — it includes your company's URL address (also known as an instance), a nickname, and your sign-in credentials."). Location tracking : Option to enable location tracking. Location tracking keeps a record of your location either for a defined period or while performing actions.For more information, see [Using location tracking for mobile](https://servicenow-prod.fluidtopics.net/mW1znQHLe~tjB9Ajx2K78w "Use location tracking so that you can keep a record of your location, either for a defined period of time or while you perform tasks ."). For information on location tracking configuration, see [Location tracking for mobile](https://servicenow-prod.fluidtopics.net/9PieCcWxOUXTws~IJPdOiA "Location tracking enables you to track the activity and positioning of agents while they perform tasks. You can also use the feature to make sure your agents are safe and can be easily located."). Offline : Tap to open the offline mode page. Here you can select to work offline and to download the cache.For more information about working in offline, see [Offline mode for mobile](https://servicenow-prod.fluidtopics.net/ibCUJPTg_eebF0yu7L7IhQ "Access and submit actions to records in your mobile apps, even if you don't have an internet connection."). For information about offline configuration, see [Offline mode](https://servicenow-prod.fluidtopics.net/0aYMnDp0VjYheVygRWNJuw "Configure offline mode to enable your users who have no internet connection to continue working from a mobile device."). Preferences : Tap to list additional settings. For example, languages, enable push notifications, themes, analytics, and banners. * Language: Tap to display the Language page, where you can select a language for your ServiceNow mobile app. For more information, see [Languages on your mobile device](https://servicenow-prod.fluidtopics.net/LK1p568T_6~W6h7DTHIDvg "Select a language for your ServiceNow mobile app that may differ from the language defined for your mobile device."). * Notification: Option to enable push notifications on your mobile device. For more information, see [Enable notification settings for mobile](https://servicenow-prod.fluidtopics.net/JWc8Hgtshy2tSubNDp5u9A "Enable push notifications on your mobile device to receive information and messages directed to you."). * Security: Tap to display the option to set up an app PIN. For more information, see [App PIN settings for mobile](https://servicenow-prod.fluidtopics.net/8S~eqm8fqkjCSTca4Q2dRQ "Improve the security of your ServiceNow mobile apps by setting a security PIN."). * Theme: Option to enable the dark theme or the default theme on your mobile app. For more information. see [Enable dark theme](https://servicenow-prod.fluidtopics.net/54mjatFoqJbhnmkSOXSYFw "Use a dark theme on the Mobile Agent and Now Mobile apps to improve focus and readability, and accessibility."). * Start my week: Option to select which day to allocate as the start of your week. * Analytics: Enable analytics tracking for your mobile app journey. For more information about analytics settings, see [Analytics settings for mobile](https://servicenow-prod.fluidtopics.net/2v4TitTui0bWVZq8KkWjbw "Enable analytics tracking of your user journey in a mobile application."). * Banners: Tap to open the Banners page. Within the page, select the number of seconds a banner displays. You can also select whether to group multiple messages. For more information, see [Define notification banner display time](https://servicenow-prod.fluidtopics.net/J4_cIp8fdBSOy8CYd0dNog "Define the length of time a banner notification is displayed at the top of your screen. Increasing the display time provides additional time to read a message before it disappears, and for the screen reader to read out the entire message."). * Chart accessibility: Select whether to display data analytics views in color or black and white patterns. For more information, see [Change mobile analytics views for accessibility](https://servicenow-prod.fluidtopics.net/i1kewST1uYBYrEDYjM1NaA "You have the option to change the data analytics views from color segments to black and white patterns. This option can be used for accessibility purposes."). * Swipe from edge: For Android devices that have the option to swipe a screen from the side of the device. {#mobile-layout__ul_yfq_hcb_dcc} Legal : Tap to view the apps legal disclosures and privacy policy. Give feedback : Tap to provide feedback on your ServiceNow mobile app experience. For more information, see [Mobile app feedback](https://servicenow-prod.fluidtopics.net/_IjO4s95oWdAD8IZx0VgbQ "Learn how to provide feedback regarding your ServiceNow in-app experience."). Version : The version of the mobile app on your mobile device. Log out : Tap to log out of the connected ServiceNow instance. | [ ] {#mobile-layout__table_uzb_rvk_cjb} ## Notifications {#mobile-layout__section_tfz_hvh_bjb} |-|-| | The notifications page is accessed from the Notifications tab on the navigation bar. This page displays push notifications sent to you. Tap any notification to view its contents. Notifications that are defined by the administrator as critical are flagged with the words Critical Alert. This type of notification helps you to prioritize which ones should be addressed first. Unread notifications are marked with a blue dot in the margin and the title is bold. Swipe left to reveal the option to delete the message. Swipe right to reveal the option to mark the message as read/unread. You can mark all notifications as read or delete all notifications by tapping on the more menu (![More icon.]()) and selecting the appropriate option. For more information on notifications, see [Mobile notifications](https://servicenow-prod.fluidtopics.net/SmTYX23DA~ifbVD7xdiTAw "Mobile notifications appear as badges on your ServiceNow mobile app screen. The notifications alert you to required actions or events."), [Handling mobile alerts](https://servicenow-prod.fluidtopics.net/w1k51fMi8trTFWdIghAQoQ "Mobile alerts are an overlay pop-up window that displays over a record screen. The mobile alert displays an important message and a button to redirect you to an alternative screen."), and [Enabling critical alerts](https://servicenow-prod.fluidtopics.net/EVThYc1tRWpihRLCd5P_fg "Receive critical alerts, even if you have configured your mobile device to a Do Not Disturb or Silent mode setting. Critical alerts are a more acute form of push notifications, where your mobile device is set up to receive visual and audio alerts usually when an issue needs immediate attention."). For information on mobile notification configuration, see [Mobile push notifications](https://servicenow-prod.fluidtopics.net/fdREAsmUEOS4AYORiulw3A "Mobile push notifications are configurable pushed messages that appear directly in a mobile app. These push notifications are non-actionable or actionable, and are configured by administrators to meet the needs of their users."). | | [ ] {#mobile-layout__table_jrw_svk_cjb} ## Screens {#mobile-layout__section_bvw_2vh_bjb} Examples of screen types that you can view on your mobile device. Screens within your mobile apps are designed for specific tasks. The template may include other optional screens that you can access for additional information. All screens display information that is based on records in a data item. Segments : Screens can contain one or more segments, which display information from a specific data item. If a screen has more than one segment, you're able to switch between segments using a tabbed interface. Embedded screens : Within a record screen, you might see one or many embedded screens. An embedded screen could be a details screen, an activity stream screen, a related list screen, or an embedded list screen. Functions : Screens can be associated with one or more functions. Access these functions through the top menu or swipe actions. Use functions to perform tasks relating to the current record, or navigate to another screens, launcher screens, or external resources. For more information on screens and how to configure them, see [Mobile screen types](https://servicenow-prod.fluidtopics.net/o3QNwqy2RTaUvl3GFJPOtA "Learn how to use screens in ServiceNow mobile. Use screens to make your mobile app functionality available to your end users."). **Related concepts** * [Mobile hierarchy](https://servicenow-prod.fluidtopics.net/quRHhTePhYULmOhDTWOqqg "Learn the components of ServiceNow mobile and how they work together to assist you in configuring, modifying, and creating applications.") * [Navigation bar](https://servicenow-prod.fluidtopics.net/qv5r2DDV9~FLyGe8Gq8j7A "User the navigation bar in your mobile apps to access launcher screens, screens, settings, and notifications.") * [Launcher screens](https://servicenow-prod.fluidtopics.net/j~FcnCpkp7WvBW6tncIm4A "Launcher screens serve as landing pages or home pages. Using a launcher screen, you can access screens in various formats, as well as search, do quick actions, and find user information.") * [Mobile screen types](https://servicenow-prod.fluidtopics.net/o3QNwqy2RTaUvl3GFJPOtA "Learn how to use screens in ServiceNow mobile. Use screens to make your mobile app functionality available to your end users.")