---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Require app PIN

# Require an app PIN for the mobile app {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Require users to enter a PIN when the application has been inactive for five minutes. To require the mobile user to set and enter a local application PIN, add the system property
glide.sg.require_mobile_application_pin.

## Before you begin

Role required: admin

## About this task

Users generate a six-digit code for the app PIN. The PIN must be entered when they log in to an instance from their mobile device, or after the application has been inactive for more than five minutes. If your users have faceID, touchID, or similar biometric security configured on their phone, they can use biometric authentication in place of the PIN.

## Procedure

1. Type <kbd class="ph userinput">sys_properties.list</kbd> in the Application Navigator.
2. Open the record for glide.sg.require_mobile_application_pin.
3. In the form, match the following values:  
   {#require-app-pin__table_tgg_45x_xfb__entry__2}

   | Field | Description |
   |-|-|
   | Name | glide.sg.require_mobile_application_pin |
   | Type | true \| false |
   | Value | true |
   [ ]

   {#require-app-pin__table_tgg_45x_xfb}  
   Note:  
   The mobile app is automatically locked after five minutes of inactivity. Users accessing the mobile app after a period of inactivity must enter their PIN code.
{#require-app-pin__steps_o5x_2vx_xfb}