---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Empty state display

# Empty state display {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use an empty state to indicate to your users that the displayed page does not contain
data. You can add an image, text, and buttons to direct users to perform an action, view a
particular screen, or review specific information.

In some situations, such as the first time a user accesses a page or if no relevant items are
listed on a page, data might not be displayed. You can configure a default empty state to be
displayed in those situations. You can customize additional empty states for particular lists and
screens. If an empty state is not defined for specific lists and screens, the default empty state
is used.

## Empty state display hierarchy {#empty-state-handling__section_t3d_ltt_h4b}

The default empty state is triggered for all screens and segments without an associated empty
state. An empty state defined for a specific screen takes priority over the default empty state.
An empty state defined for embedded lists takes priority over an empty state defined for a
screen.  
Note:  
There is a separate default empty state for search results. You can also define an empty state if no search results are listed, after a navigation tab is selected.

|-|-|
| Figure 1. Default empty state | Figure 2. Configured empty state |
[ ]

{#empty-state-handling__table_shj_3dy_24b}

## Empty state structure {#empty-state-handling__section_gyn_2fy_24b}

You can define up to one image element, two text elements, and three button elements within a
single empty state display. The elements are displayed in the vertical alignment in the order
image, text, and then button. The following graphic shows the element order with its
corresponding element name. Unused elements are not displayed in the empty state.
Figure 3. Empty state with predefined system names used in configuration