---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile
Release :
- australia
ft:locale :
- en-US
ft:publication_title :
- Australia Mobile Configuration and Navigation
ft:clusterId :
- mobile
bundleId :
- mobile
workflow :
- Development, Data and Analytics
---
# Exploring the Mobile Platform
# Exploring the Mobile Platform {#ariaid-title1}
* Release version: Australia
*
* Updated March 12, 2026
*
*  2 minutes to read
Summarize
 Summarized using AI
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.
## Summary of Exploring the Mobile Platform
The ServiceNow® Mobile Platform enables users to access resources through the Now Mobile and Mobile Agent applications, enhancing productivity and support for employees and agents alike.
Show full answer Show less
## Key Features
* **Now Mobile:** Designed for general employees, this app allows users to manage tasks, incidents, and access company resources. It supports workflows across various domains including IT Service Management and Employee Service Management.
* **Mobile Agent:** Tailored for service desk agents, this app facilitates mobile triaging and resolution of requests. It includes workflows for IT Service Management, Customer Service Management, and more.
## Key Outcomes
By utilizing the mobile apps, organizations can improve operational efficiency, allowing employees and agents to work from anywhere and streamline their processes. Customers can configure these apps to align with their specific ServiceNow instance for optimal use.
Learn about the ServiceNow®
Mobile Platform and how you can give your users the ability to access resources by using Now Mobile and Mobile Agent mobile apps.
## Get started {#explore-mobile-platform-landing__section_ypk_qsh_jzb}
Select one of the tiles to learn about these ServiceNow mobile apps and how you can use them in your organization.
|-|-|
| [Now Mobile Use the Now Mobile app so employees can manage their tasks, records, incidents, and access company resources.](https://servicenow-prod.fluidtopics.net/GRHoz9CJnFspZsZldl~uoA "Submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app.") | [Mobile Agent Use the Mobile Agent app to support agents and help them work from anywhere with purpose-built mobile workflows.](https://servicenow-prod.fluidtopics.net/U5pMNuG4K6LxGypS9D4U8A "Use the ServiceNow Mobile Agent app to update records, coordinate with coworkers, track your location, and work without an internet connection — all from your mobile device. Download the Mobile Agent app for either Apple iOS from the Apple App Store or the Google Android version from the Google Play store.") |
[ ]
{#explore-mobile-platform-landing__table_zpk_qsh_jzb}
For more information, refer to the following resources:
* [Getting Started with Mobile FAQ](https://www.servicenow.com/community/mobile-apps-platform-articles/getting-started-with-mobile-faq/ta-p/2301723) on the ServiceNow Community website.
* For design considerations and user experience general guidelines when building your mobile app, see the [Native mobile](https://horizon.servicenow.com/native-mobile/overview) section in the Horizon design system website.
* For design and layout considerations for ServiceNow mobile apps, see the [Structure](https://horizon.servicenow.com/native-mobile/basics/structure) section in the Horizon design system website.
{#explore-mobile-platform-landing__ul_s4f_2h5_x2c}
## Now Mobile {#explore-mobile-platform-landing__section_xwc_1ky_jdc}
Now Mobile is used by general employees or the requester persona. This app enables employees to work with requests, find information or people across the organization, and interacts with Virtual Agent.
Now Mobile includes workflows for [IT Service Management](https://www.servicenow.com/docs/access?context=r_ITServiceManagement&version=australia&pubname=australia-it-service-management&ft:locale=en-US), [Employee Service Management](https://www.servicenow.com/docs/access?context=employee-service-management-overview&version=australia&pubname=australia-employee-service-management&ft:locale=en-US), [IT Asset Management](https://www.servicenow.com/docs/access?context=it-asset-management&version=australia&pubname=australia-it-asset-management&ft:locale=en-US), [Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=r_ITBusinessManagement&version=australia&pubname=australia-it-business-management&ft:locale=en-US), [Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&version=australia&pubname=australia-customer-service-management&ft:locale=en-US), , [Legal Service Delivery](https://www.servicenow.com/docs/access?context=legal-management-overview&version=australia&pubname=australia-employee-service-management&ft:locale=en-US), and [Safe Workplace](https://www.servicenow.com/docs/access?context=safe-workplace&version=australia&pubname=australia-employee-service-management&ft:locale=en-US). Navigate to these documentation sets for information about using Now Mobile for these workflows. The Mobile Platform documentation provides information about configuring Now Mobile to use your ServiceNow instance.
## Mobile Agent {#explore-mobile-platform-landing__section_clt_mky_jdc}
Mobile Agent is used by agents or the fulfiller persona. This app delivers out-of-the-box mobile experiences for the most common service desk agent workflows, which makes it easy for agents to triage, act on, and
resolve requests on the go. [Mobile Agent app demo](https://servicenow-prod.fluidtopics.net/r4XKpfW_3DhGlOW~fBeUiQ "Access the demo in your Mobile Agent app to learn how the app can help your agents work from anywhere using their mobile device.") offers a curated demonstration of the Mobile Agent app, with a full range of personas and the controls for each role.
Mobile Agent includes workflows for [IT Service Management](https://www.servicenow.com/docs/access?context=r_ITServiceManagement&version=australia&pubname=australia-it-service-management&ft:locale=en-US), [Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&version=australia&pubname=australia-field-service-management&ft:locale=en-US), [Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&version=australia&pubname=australia-customer-service-management&ft:locale=en-US), [IT Asset Management](https://www.servicenow.com/docs/access?context=it-asset-management&version=australia&pubname=australia-it-asset-management&ft:locale=en-US), [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=australia&pubname=australia-it-operations-management&ft:locale=en-US), [Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=r_ITBusinessManagement&version=australia&pubname=australia-it-business-management&ft:locale=en-US), [Security Operations](https://www.servicenow.com/docs/access?context=security-operations-landing-page&version=australia&pubname=australia-security-management&ft:locale=en-US), [Governance, Risk, and Compliance](https://www.servicenow.com/docs/access?context=r_WhatIsGRC&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US), [Legal Service Delivery](https://www.servicenow.com/docs/access?context=legal-management-overview&version=australia&pubname=australia-employee-service-management&ft:locale=en-US), and [Procurement](https://www.servicenow.com/docs/access?context=c_Procurement&version=australia&pubname=australia-it-asset-management&ft:locale=en-US). Navigate to these documentation sets for information about using Mobile Agent for these workflows. The Mobile Platform documentation provides information about configuring Mobile Agent to use your ServiceNow instance.
## Using the mobile apps {#explore-mobile-platform-landing__section_dtb_vky_jdc}
Gain all the necessary knowledge to make mobile applications work best for your enterprise on the ServiceNow AI Platform.
## Building and configuring mobile apps {#explore-mobile-platform-landing__section_m1p_4ly_jdc}
Develop a mobile experience custom-built to work with your business, your staff, and your customers, using the modules available on the ServiceNow Mobile Platform.