---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Mobile SDK

# Mobile SDK {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow® mobile SDK enables users to develop native iOS and Android mobile apps using an integrated development environment and
give mobile apps access to existing ServiceNow data and workflows.

## Mobile SDK features {#mobile-sdk__section_qdl_2kb_jbc}

The Mobile SDK gives you the ability to do the following:

* Access ServiceNow mobile platform's APIs from iOS and Android apps.
* Query data, embed, and enable Virtual Agent.
* Provide simple authentication flows leveraging JSON Web Tokens for third-party apps to authenticate and unauthenticated users.
* Embed authenticated web views.
* Support push notifications triggered by the ServiceNow AI Platform.
* Embed a real-time, AI-powered voice agent directly in your mobile application. NowVoice provides a full-screen voice interface that connects users to a ServiceNow voice agent, with live transcripts, mute controls, and post-call transcript sharing.
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For more details regarding the Mobile SDK, see the [Mobile SDK API reference](https://www.servicenow.com/docs/access?context=api-mobile_sdk&version=australia&pubname=australia-api-reference&ft:locale=en-US).

## NowVoice {#mobile-sdk__ul_adg_243_jzb}

The NowVoice module enables developers to embed a voice agent session into any iOS or Android app built on the Mobile SDK. Users interact with a ServiceNow voice agent through a native full-screen UI. The module handles authentication, WebSocket connectivity, and real-time transcript rendering automatically.  
NowVoice supports the following capabilities:

* Real-time voice communication with a ServiceNow voice agent.
* Live call transcript with optional post-call summary screen.
* Mute and unmute controls with state-change callbacks.
* Configurable UI with options to hide or show transcript sharing.
* Theming support through the NowUI theming system (iOS) and SDK theming (Android).

## Mobile SDK Benefits {#mobile-sdk__section_lnc_kkb_jbc}

* Develop more engaging end-user experiences that fit seamlessly into your branding and visual identity.
* Provides end-to-end development control for employing existing ServiceNow workflows to increase engagement and deflection rates.
* Create the experience that you want, natively in your own app.
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## Download the Mobile SDK {#mobile-sdk__section_k5y_qkb_jbc}

To download the Mobile SDK, visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/52821846803120101040fe43e5b9ee8c). The iOS and Android
Mobile SDK libraries can also be downloaded from the ServiceNow store.