---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# AppConfig

# AppConfig for Mobile Apps {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Use AppConfig to define a default instance and browser for your managed mobile
apps.
Important:  
* Keys are case-sensitive.
* AppConfig key values are still supported for non-managed devices if the user installs a ServiceNow® app with a MAM SDK.
{#appconfig__ul_dkw_ncz_ksb}

## Pre-configure the default instance {#appconfig__section_rlr_dsc_jlb}

When you distribute ServiceNow mobile apps through an EMM suite or an embedded MAM SDK app, you can use AppConfig to pre-configure the default instance URL and the default instance name.  
{#appconfig__table_tzd_fsc_jlb__entry__2}

| Key | Value |
|-|-|
| SNDefaultInstanceURL | URL for your instance (ex: https://instancename.service-now.com) |
| SNDefaultInstanceName | Use this key to define a user-friendly name for your instance. For example, "\[My company name\]" where your instance is named for your company. |
[ ]

{#appconfig__table_tzd_fsc_jlb}

## Prevent end users from creating connections to new instances {#appconfig__section_ylr_v4n_vrb}

You can use the following AppConfig key/value pair to prevent end users from creating
connections to new instances for managed mobile apps. When the following key is set to
<kbd class="ph userinput">true</kbd>, end users do not see the plus sign (![Plus icon for adding new stances to a mobile app.]()) on the instance list page of their mobile app. Without the plus sign, end users
cannot add instances that they are not authorized to add.  
{#appconfig__table_vdr_lsn_vrb__entry__2}

| Key | Value |
|-|-|
| SNBlockInstanceCreate | "true" \| "false" |
[ ]

{#appconfig__table_vdr_lsn_vrb}

## Prevent end users from logging in to more than one instance at a time {#appconfig__section_v11_rhq_dwb}

You can use the following AppConfig key/value pair to prevent end users from logging in to
multiple instances simultaneously. When the following key is set to
<kbd class="ph userinput">true</kbd>, end users cannot access the instance management screen from
within a logged-in instance. For users to change instances, they need to log out of their
current instance and log in to the relevant instance.  
{#appconfig__table_gy3_d3q_dwb__entry__2}

| Key | Value |
|-|-|
| SNBlockMultiInstance | "true" \| "false" |
[ ]

{#appconfig__table_gy3_d3q_dwb}

## Change the default browser {#appconfig__section_g11_gsc_jlb}

Because ServiceNow uses AppAuth for authentication, the mobile apps
use the default browser on the mobile device. iOS uses the default in-app
browser, while Android uses the default operating system browser. You may
have browser security requirements where the app protection policy only allows the
MDM-managed browser or a specific browser. A common use case is the support for per-app
VPN.  
{#appconfig__table_myf_hsc_jlb__entry__4}

| Platform | Key | Value | Browser |
|-|-|-|-|
| iOS | SNAuthenticationBrowseriOS | Safari | Apple Safari |
| iOS | SNAuthenticationBrowseriOS | Chrome | Google Chrome |
| iOS | SNAuthenticationBrowseriOS | Firefox | Mozilla Firefox |
| iOS | SNAuthenticationBrowseriOS | Edge | Microsoft |
| iOS | SNAuthenticationBrowseriOS | WorkspaceONE | AirWatch VMWare Workspace ONE |
| iOS | SNAuthenticationBrowseriOS | WebAtWork | MobileIron Web@Work |
| iOS | SNAuthenticationBrowseriOS | BlackBerry Access | BlackBerry Access |
| iOS | SNAuthenticationBrowseriOS | MaaS360 | IBM MaaS360 |
| iOS | SNAuthenticationBrowseriOS | Citrix | Citrix Secure |
| Android | SNAuthenticationBrowserAndroid | Chrome | Google Chrome |
| Android | SNAuthenticationBrowserAndroid | Firefox | Mozilla Firefox |
| Android | SNAuthenticationBrowserAndroid | Samsung | Samsung Internet Browser |
| Android | SNAuthenticationBrowserAndroid | WorkspaceONE | AirWatch VMWare Workspace ONE |
| Android | SNAuthenticationBrowserAndroid | Edge | Microsoft |
| Android | SNAuthenticationBrowserAndroid | BlackBerry Access | BlackBerry Access |
| Android | SNAuthenticationBrowserAndroid | MaaS360 | IBM MaaS360 |
| Android | SNAuthenticationBrowserAndroid | Citrix | Citrix Secure |
[ ]

{#appconfig__table_myf_hsc_jlb}

## Define the browser for external links {#appconfig__section_bb2_xcz_ksb}

External links are any links that are non-relative to the ServiceNow
instance that the mobile app is logged in to. These links can be accessed from:

* an Activity stream
* a URL button
* a Virtual Agent conversation
* a mobile web view of the Catalog or a knowledge article

{#appconfig__ul_zwp_bdz_ksb}

When you don't configure this AppConfig key, Android apps default to the Google Chrome browser and iOS apps default to Apple Safari.

Use the following configuration keys with one of the following values to define which type
of browser is used when external links are opened from ServiceNow mobile
app.  
{#appconfig__table_a5c_cfz_ksb__entry__4}

| Platform | Key | Value | Browser |
|-|-|-|-|
| Android | SNExternalBrowserAndroid | Chrome | Google Chrome |
|   || Firefox | Mozilla Firefox |
|   || WorkspaceONE | AirWatch VMware Workspace ONE |
|   || WebAtWork | MobileIron Web@Work |
|   || Blackberry Access | Blackberry Access |
|   || MaasS360 | IBM MAAS360 |
|   || Citrix | Citrix Secure |
| iOS | SNExternalBrowseriOS | Safari | Apple Safari |
|   || Chrome | Google Chrome |
|   || Firefox | Mozilla Firefox |
|   || Edge | Microsoft Edge |
|   || WorkspaceONE | AirWatch VMware Workspace ONE |
|   || WebAtWork | MobileIron Web@Work |
|   || Blackberry Access | Blackberry Access |
|   || MaasS360 | IBM MAAS360 |
|   || Citrix | Citrix Secure |
[ ]

{#appconfig__table_a5c_cfz_ksb}