---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Global search

# Global search for mobile {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Give your users the ability to search for information within the defined search
sources from a mobile app.

## Global search bar {#mobile-search-config__section_qyw_rhn_rhb}

|-|-|
|   | You can include a global search bar on your launcher screen. Use search to give your users the ability to quickly find information within the defined search sources. Examples include people, catalog items, and knowledge base articles in your instance. There are two search engines available to activate within launcher screens. * Zing - The default search engine used to search ServiceNow AI Platform® record data. For more information, see [Zing text indexing and search engine](https://www.servicenow.com/docs/access?context=c_ZingTextSearch&version=australia&pubname=australia-platform-administration&ft:locale=en-US). * AI Search - AI search engine available for Now Mobile, which offers visually intelligent query features to help users quickly find the answers they need. For more information see, [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US). {#mobile-search-config__ul_ypx_rjy_g4b} |
[ ]

{#mobile-search-config__table_tkw_nln_rhb}

## Search criteria {#mobile-search-config__section_nyg_2vw_llb}

Create search criteria for your launcher screen to help your users find related information quickly. You can configure which sources the search uses, as well as options like search result limits. For details on configuring custom search criteria:

* For Zing search engine, see [Configure search criteria](https://servicenow-prod.fluidtopics.net/L9IvfahczF4pA1TDAfgFzg "Create a custom search for your launcher screen to help your users find related information quickly. Administrators can configure which search sources the search uses, as well as options like search result limits.").
* For AI Search search engine, see the Now Mobile documentation [AI Search in
  mobile](https://www.servicenow.com/docs/access?context=text-search-advanced-now&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).

{#mobile-search-config__ul_a3z_swy_g4b}  
Note:  
AI Search utilizes the data sources of catalog items, KB articles and users. Use AI Search, wherever possible, when using these data sources. Use Zing in the launcher screen if you utilize other data sources not associated with AI Search, for example user tasks or requests.

## Voice search {#mobile-search-config__section_phb_fvw_llb}

Voice search enables your users to use global search using the speech recognition feature of
their mobile device. Users access voice search by tapping the microphone icon (![Microphone icon]()) that appears on the right side of a search bar. For more information on configuring
voice search, see [Enable voice search](https://servicenow-prod.fluidtopics.net/TBUcb~EHlHFQ5uFAMtx9yA "Enable your users to search for items, articles, and people using native speech recognition from an app on their mobile device.").

## Photo search {#mobile-search-config__section_k2y_gvw_llb}

Photo search enables users to use global search by taking a picture. The Google Vision API identifies the picture and uses that identification as search query.
Users access photo search by tapping photo icon (![Photo search icon]()) that appears in your launcher screen search bar. For more information on photo search,
see [Mobile photo search](https://servicenow-prod.fluidtopics.net/5me7QmGSG6~ATV_Hwlya1g "Configure photo search to give your users the ability to perform image-based searches using the objects around them.").