--- sourceDocument: Australia Mobile Configuration and Navigation sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile Release : - australia ft:locale : - en-US ft:publication_title : - Australia Mobile Configuration and Navigation ft:clusterId : - mobile bundleId : - mobile workflow : - Development, Data and Analytics --- # Mobile hierarchy # Mobile hierarchy {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Mobile Hierarchy The ServiceNow® mobile framework consists of components that work together to enable the configuration, modification, and creation of mobile applications tailored for specific user roles within an organization. This framework enhances user experience and engagement with the ServiceNow platform through mobile apps. Show full answer Show less ## Key Features * **Mobile Apps:** There are two primary mobile apps: the Now Mobile app and the Mobile Agent app, each designed for different user personas. * **Mobile App Configuration:** User experience is defined by a single mobile app configuration upon login, which sets the navigation and available features. * **Navigation Bar:** Each configuration includes a navigation bar with up to five tabs, facilitating easy access to various app screens. * **Launcher Screens:** Act as landing pages, these screens can include headers, sections, search bars, and quick actions for efficient user navigation. * **Screens:** Present data in various formats, including lists, maps, and records, with the ability to switch between different segments. * **Item Streams:** Serve as data sources for screens, allowing integration of information from multiple tables. * **Data Items:** Represent datasets linked to instance tables, with configurable filter conditions to refine data presentation. * **Functions:** Enable users to perform various tasks within the mobile app, including task assignment and device interactions. ## Key Outcomes By leveraging the ServiceNow mobile framework, customers can create a tailored mobile experience that improves user engagement and accessibility. Users can access critical information and perform tasks efficiently through a well-structured and customizable mobile interface, ultimately enhancing productivity across their organization. Learn the components of ServiceNow® mobile and how they work together to assist you in configuring, modifying, and creating applications. ## Components of the ServiceNow mobile framework {#mobile-hierarchy__section_lvc_vym_d3b} This image represents the structure of the ServiceNow mobile framework. The next sections detail specific areas of the overall hierarchy, and descriptions of individual components. ## Mobile App Configuration {#mobile-hierarchy__section_vbh_5rr_c3b} Mobile app : A part of the ServiceNow® Mobile Platform, there are 2 mobile apps: the Now Mobile app and the Mobile Agent app. Each app focuses on a persona, which means the app experiences are tailored to support the tasks of specific roles in your organization. Each mobile app can have one or more mobile app configurations. For more information, see the following "Mobile app config" section. Mobile app config : When users download a ServiceNow Mobile Platform application, they are prompted to log in with their credentials. When a user logs in to the instance, they are presented an experience that is created by a single mobile app config. The mobile app config that defines the user's experience depends on conditions defined in the config. Navigation bar : Each mobile app config has a navigation bar that appears at the bottom of the screen. A navigation bar can have up to five icons, called navigation bar tabs. By default, navigation bars have a notification and settings navigation bar tab. For information about how to create a navigation bar, see [Configure the navigation bar and navigation tabs](https://servicenow-prod.fluidtopics.net/Nxg4hKlnq7mo~E50CopQdA "Configure the navigation bar that appears at the bottom of the mobile app. Use navigation bar tabs to navigate to screens, launcher screens, as well as saved records, settings, and notifications pages."). Navigation bar tabs : Each tab in the navigation bar represents a screen or launcher screen. When you add more than five tabs to the navigation bar, a More tab appears. Tapping the More tab opens a list view showing additional tabs. : For information on how to create navigation bar tabs, see [Configure the navigation bar and navigation tabs](https://servicenow-prod.fluidtopics.net/Nxg4hKlnq7mo~E50CopQdA "Configure the navigation bar that appears at the bottom of the mobile app. Use navigation bar tabs to navigate to screens, launcher screens, as well as saved records, settings, and notifications pages."). Launcher screens : Launcher screens serve as landing pages or home pages for your users. Launcher screens contain a configurable header, and sections to provide access to screens in several formats. You can also configure launcher screens with a search bar and quick actions, which give your users access to commonly used functions. : For more detail on launcher screens, see [Launcher screens](https://servicenow-prod.fluidtopics.net/j~FcnCpkp7WvBW6tncIm4A "Launcher screens serve as landing pages or home pages. Using a launcher screen, you can access screens in various formats, as well as search, do quick actions, and find user information."). Screens : Screens provide your users a method to view and modify data on your instance. Screens can display information as lists, maps, records, and other formats. You can find more detail on screen components in the next section. ## Screens {#mobile-hierarchy__section_emw_kwr_c3b} Figure 1. List of all available mobile screens Screen segments : Screens contain one or more screen segments, which display information from your instances to your users. Screen segments represent the lists, calendars, maps, and records your users see within the app. If a screen has more than one screen segment, your users can switch between screen segments using a tabbed interface. Screen segment records for lists, calendars, and maps are located on the screen segment \[sys_sg_item_stream_segment\] table. Screen segment records for record screens are on the record screen segment \[sys_sg_form_segment\] table. Icons : Each screen has an icon. This icon represents the screen when it is displayed in a launcher screen or the navigation bar. Icon records are located on the Icons \[sys_sg_icon\] table. : For more information on icons, see [Mobile icons](https://servicenow-prod.fluidtopics.net/UHEcix0eGA6nbSLiEZhinw "Use icons to provide unique identifiers for navigation and actions in your mobile applications."). Item streams : An item stream is the source for the data shown in your screen. An item stream gets its data from a single source, called a data item. You can associate more than one item stream to a screen segment to include data from multiple tables. For example, you could create two item streams to display items from both the incident \[incident\] and request item \[sc_req_item\] tables in a single list. Item streams are also associated with one or more item configurations. These item configurations provide a pattern controlling how the data appears in your screen segment. Item stream records are located in the item stream \[sys_sg_item_stream\] table. Data items : Data items provide the data presented in a screen. A data item is a dataset correlated with a table in an instance. A data item can include a filter condition to restrict what data the item returns. Associate data items with screens so that the screens can transform the dataset into human-readable information. Data items are located on the data items \[sys_sg_data_item\] table. : For more detail on data items, see [Data items](https://servicenow-prod.fluidtopics.net/QURRewSOiBrtQVHW5z4rBw "Data items provide the data presented in a screen."). Item configurations : Item configurations provide a pattern for data in your screen, and control how your data appears within a screen segment. For more detail on how an item configuration controls the appearance of your data, see the item configuration section. Item configurations are located on the item configuration \[sys_sg_master_item\] table. More information : For more information, See: ## Screen segments {#mobile-hierarchy__section_sfn_4wr_c3b} Screens : Screen types determine what a screen looks like and how your users are able to interact with it. You can create these screen types: * [Calendar](https://servicenow-prod.fluidtopics.net/YZ5CXnnX1MLw5n1ymTxoWg "Calendar screens display a calendar interface and records associated with the selected date.") * [Chart](https://servicenow-prod.fluidtopics.net/xx_8ANePusn2Z~A9q0Egng "Chart screens display data visualizations created in the Analytics Center and are displayed in the analytics section of your launcher screen. Adding data visualizations helps users more easily identify trends and turning points through indicator scores and visual representation.") * [Form](https://servicenow-prod.fluidtopics.net/xGWWpt3H0iUEYOOmpq3WkQ "Record screens display content for a specific single record.") * [Grouped list](https://servicenow-prod.fluidtopics.net/UjpHDf_YejYiTAoWhMYkYA "Grouped list records display a list of records that are grouped by a specific field.") * [List](https://servicenow-prod.fluidtopics.net/VTEp_vnBG9Uxu77d1NJ9FQ "Use a list to display a list of records. Records in lists display in a card format, showing a limited selection of the information in the record.") * [Map](https://servicenow-prod.fluidtopics.net/suBYFwBcwyyvsAxNUZ6yFA "Map screens display a map with locations that are associated to the records in a data item.") * [URL](https://servicenow-prod.fluidtopics.net/4a0JB2tXYuc9EwGFt_6qtQ "Mobile web screens open an external URL or a relative URL within your instance.") {#mobile-hierarchy__ul_f2k_2sn_d3b} In addition to these types, you can add the following screens to segments in your record screen: * Details screen * Activity stream screen * Related list screen * Embedded list screen {#mobile-hierarchy__ul_llz_fsn_d3b} Functions : Your users can use functions to perform tasks in the mobile app such as assigning a task, or navigating between records. Actions can also interact with your mobile device to send emails, navigate using map software, or make a phone call. Functions are located on the Function \[sys_sg_button\] table. : For more information on functions, see [Mobile functions](https://servicenow-prod.fluidtopics.net/hxfkLR_viSp6YqBKbnmguw "Configure functions in Mobile App Builder to determine which actions users can perform in the mobile app.").