---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Mapping for links

# Mapping specific mobile screens for universal linking {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure universal links for screen mapping so a user is redirected to a previously
styled record screen or list screen. Use this option to provide a customized experience for
the user.

## Before you begin

Role required: admin

## About this task

When creating universal links, you define the screen type and the data the user sees after they tap the mobile banner. See, [Create path segment records and supported URL records for universal linking](https://servicenow-prod.fluidtopics.net/3B8UhVWE4_zkc8xfV~LhxA "Create path segment records and supported URLs records for universal linking to display a mobile banner. Users see this banner when they land on specific platform web pages. Within each supported URL, you define the page where the banner appears, the mobile app and the screen type the user views, and the data displayed within the screen."). Also there is an option to create a screen mapping for universal links. Users click these links to see a preconfigured screen based on a defined table.  
Note:  
Universal linking mapping does not apply to browser screens, as there are no options for styling and configuring a web page.

## Procedure

1. In the web-based UI, navigate to System MobileMobile Universal LikingScreen Mappings.
2. Select New to create a universal link screen mapping.
3. On the form, fill in the fields.  
   {#universal-linking-screen-mapping__table_uy4_1xw_spb__entry__2}

   | Field | Description |
   |-|-|
   | Table | From the menu, select a table associated with the mobile universal linking screen. The content can be a preconfigured list screen and/or a record screen. |
   | Mobile app | Use the reference lookup icon to select which mobile app the links navigate to. Note: The selection here is overridden by the selection made in the Mobile app field listed in the topic [Create path segment records and supported URL records for universal linking](https://servicenow-prod.fluidtopics.net/3B8UhVWE4_zkc8xfV~LhxA "Create path segment records and supported URLs records for universal linking to display a mobile banner. Users see this banner when they land on specific platform web pages. Within each supported URL, you define the page where the banner appears, the mobile app and the screen type the user views, and the data displayed within the screen."). |
   | Active | Option for enabling the activation of this record. |
   | List screen | Use the reference lookup icon to select a preconfigured list screen associated with the table, selected from the Table field. Note: Only use single list streams and single segment list screens. You cannot use multi-item streams and multi-segment list screens in this reference field. |
   | Record screen | Use the reference lookup icon to select a preconfigured record screen that is associated with the table selected from the Table field. |
   [Table 1. Universal Link Screen Mapping form]

   {#universal-linking-screen-mapping__table_uy4_1xw_spb}
4. Select Submit.
{#universal-linking-screen-mapping__steps_qks_xdx_spb}

*[\>]: and then