---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Mobile web screen

# Mobile web screen {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Mobile web screens open an external URL or a relative URL within your
instance.  

|-|-|
| Use a mobile web screen to Open a URL from within the ServiceNow app. You can configure relative URLs to open pages within the ServiceNow platform, or an external link. For example, a user can see a knowledge article on the instance via Service Portal. Relative URLs that direct your users to open pages within your instance display within mobile app. URLs that open external links open the link in the default browser of the user's mobile device. | Figure 1. Browser screen showing a relative link |
[ ]

{#url-screen__table_n1k_dbq_nlb}
* **[Configure a mobile web screen](https://servicenow-prod.fluidtopics.net/OPGO4eJqFRQtNrsag11xaQ)**   
  Use a mobile web screen to open a URL from within a ServiceNow mobile application. You can configure relative URLs to open pages within the ServiceNow platform.
* **[Add a button to your mobile web screen that launches Virtual Agent](https://servicenow-prod.fluidtopics.net/6AW8wlBmLk2HsIHmPVCGRg)**   
  Admins can configure a button on a mobile web screen that end users can use to launch Virtual Agent from their mobile device.