---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Retrieval

# Retrieval {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The following describes how data is retrieved from ServiceNow
mobile apps.

## Read data {#sg-mobile-security-retrieval__section_nny_yqt_ddb}

When a user requests to view information on the mobile app, the following steps occur.

1. The mobile app sends a request to access data from the instance. The request includes the token and any relevant data field needed for the request.
2. The instance receives the request and checks if the Token is valid.
3. If the token is valid, the request is directed to the relevant API to fetch the information.
4. The information is returned to the mobile app.
{#sg-mobile-security-retrieval__ol_g1q_2st_ddb}

## Downloading documents {#sg-mobile-security-retrieval__section_zgm_1rt_ddb}

When a user requests to download documents from the app, the following steps occur.

1. The mobile app sends a request to access the document. The request includes the Token.
2. The instance receives the request and checks if the Token is valid.
3. If valid, the document becomes available to view or take further actions on the device.
{#sg-mobile-security-retrieval__ol_y1c_kst_ddb}