---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Manage attachments

# Manage attachments on details screens {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add, remove, rename, and view attachments in your mobile record screens.

## Enable attachments on your mobile record screens {#sg-mobile-attachments__section_tkg_wbl_t3b}

You can enable attachments on a mobile record screen. Navigate to your record screen in Mobile App Builder. Find and select the Activity Stream entry in the configuration tree. Then, select Show "Attachment" button option in the
Settings section of the configuration panel.
Figure 1. Attachment check box on the screen configuration form

For details on the record screen configuration, see [Configure a record screen for use with a list screen](https://servicenow-prod.fluidtopics.net/brZrQ33B600~Sh10zGtmYQ "Use a record screen as part of a list so that your users can see the details of a record from their mobile app.").

## View the attachment list on your record screens {#sg-mobile-attachments__section_gvf_z3l_t3b}

When enabled by an administrator, the attachment list appears at the bottom of the Details tab of your mobile record screens. The attachment list shows a preview of each attachment that is associated with
the current record. If there are no attachments, you see "No attachment" instead of the attachment list.  
The following file types are supported for previewing files:

* image files --- .png, .svg, .webp, .jpg, and .jpeg
* video files --- .mp4, .mov, and .m4v
* document files --- .pdf, .xlsx, .doc, .ppt, .csv, .xls, .txt, and .docx

{#sg-mobile-attachments__ul_qqt_yrm_nzb}  
Note:  
* Audio files are not supported.
* Some of the above file types require an external app to be installed on the device to open the file. For example, Android users can't open .docx files if Microsoft Word isn't installed on their device.
* Some other file types might work intermittently on iOS and Android devices, but ServiceNow does not support these other file types. ServiceNow only supports the above listed file types on both iOS and Android devices.
{#sg-mobile-attachments__ul_bvl_lsm_nzb}
Figure 2. Mobile record screen with an attachment and shown without an attachment  

|-|-|
|   |   |
[ ]

{#sg-mobile-attachments__table_y3b_mhl_t3b}  
Tap an attachment to show a preview of the attachment. Figure 2. Mobile record screen with an attachment and shown without an attachment  

|-|-|
|   |   |
[ ]

{#sg-mobile-attachments__table_cym_bkl_t3b}

## Manage attachments {#sg-mobile-attachments__section_unv_fjl_t3b}

|-|-|
| To delete an attachment, tap the Delete (![Delete icon]()) icon, and then click Yes in the confirmation pop-up window. |   |
| To rename an attachment, tap the Rename (![Rename icon]()) icon. Then, in the Edit name field, enter a name. |   |
[ ]

{#sg-mobile-attachments__table_e5b_4ml_t3b}  
Note:  
The ability to perform these actions are controlled by the Access Control List rules on your instance.